Summary
Overview
Work History
Education
Skills
Strengths
Timeline
SoftwareEngineer

Naga Krishna

Software Engineer
Hyderabad,Telangana

Summary

An enthusiastic engineering fresher who is a self-starter and capable to use technical skills for the betterment of the organization and engineering has enhanced my proficiency in developing web applications and looking forward to work in a competitive environment that enhances overall learning.


Overview

1
1
year of professional experience
7
7
years of post-secondary education

Work History

Associate Technical Support

TechMahindra
Hyderabad, Telangana
02.2021 - 02.2022
  • Consistent performer in achieving the Quality
  • Responsibilities: Handling inbound chats to provide technical support to the Telstra Consumers for Internet and broadband related issues
  • Manage the company support emails/Chat working diligently with co-workers to respond to every client requests within 5 mints of response SLA
  • Answered an average of 25 chats per day by addressing the customer inquiries, solving problems and providing new product information
  • Moved to next level of Support by handling Escalation issues to describe the products to customers and accurately explained details, with proper resolution by providing the best customer service

Education

B.Tech - Mechanical Engineering

Gudlavalleru Engineering College Autonomous
Gudlavalleru
06.2015 - 04.2019

Intermediate ( 12th) -

NARAYANA Junior College
06.2013 - 04.2015

SSC ( 10th -

KRT High School
06.2012 - 04.2013

Skills

Python,HTML,CSS , Java script

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Strengths

  • Quick learner
  • Self-motivated

Timeline

Associate Technical Support

TechMahindra
02.2021 - 02.2022

B.Tech - Mechanical Engineering

Gudlavalleru Engineering College Autonomous
06.2015 - 04.2019

Intermediate ( 12th) -

NARAYANA Junior College
06.2013 - 04.2015

SSC ( 10th -

KRT High School
06.2012 - 04.2013

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Naga Krishna Software Engineer