Keshava Prasad Bommisetty

Working as a senior executive in Banking Process , Handling inbound and outbound calls is the primary duty.

Solving the customer queries regarding net banking app and helping them in setting up the business profile.

Raising complaints and emails to relevant branches whenever required.

Helping the customers regarding their authorisation and assisting them in filling in digital forms for service request.

Solving customers general queries for their banking needs.

Coordinated background checks, including Social Security verification, employment history, personal and professional references, education verification, criminal history, Motor vehicle records, and credit history.

Demonstrated expertise in customer service, making follow-up calls, emails, and faxes to ensure timely resolution of customer inquiries.

Worked in non- voice process as well , Helped the team in raising FMCSA request whenever they need my support.