Alekya Kakkerla
Hyderabad
Summary
Senior Executive with over 5 years of experience in document verification, compliance, and data visualisation. Successfully reduced errors by 20% and improved upload efficiency by 15% at ReCykal through process optimisation and data-driven reporting. Proficient in developing interactive dashboards using Excel and Power BI to enable informed decision-making for senior leadership. Skilled in market research, competitive analysis, and delivering actionable insights for business optimisation. Previously served as an Associate at Wipro, contributing to a 15% improvement in team efficiency through internal auditing and training junior associates. Seeking to leverage project management and cross-functional collaboration skills to drive organisational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Executive
ReCykal
Hyderabad, Telangana
02.2023 - 02.2026
- Managed and supervised the verification of financial and government-related documents, ensuring accuracy and regulatory compliance. Reviewed and processed documentation required for Uber driver onboarding and compliance. Handled EPR (Extended Producer Responsibility) plastic documentation, including source weigh slips, e-way bills, lorry receipts, tax invoices, drop weigh slips, and CPCB EPR credit screenshots. Successfully uploaded and maintained all records on the company’s internal portal to ensure adherence to legal, regulatory, and compliance standards.
- Designed and led the implementation of a structured document validation workflow, driving a 20% reduction in errors and a 15% improvement in upload efficiency, while strengthening team productivity and compliance standards. Collaborated with cross-functional teams to address discrepancies and ensure timely resolution of document-related issues, enabling a smoother process for internal and external stakeholders.
- Specialised in building structured workflow management systems and creating interactive Excel and Power BI dashboards that transform complex data into clear, strategic insights for executive decision-making.
- Designed and created interactive dashboards using data visualisation tools, Excel, and Power BI to monitor key business metrics and track performance across various departments.
- Designed and maintained custom dashboards, providing real-time insights and translating complex data into actionable business trends.
- Ensured 100% accuracy of presentations through comprehensive quality checks of data, financials, and visual storytelling, aligned with strategic goals.
- Led market research and competitive analysis initiatives to inform forecasting and strategic planning decisions.
- Developed executive-ready reports and presentations with data-driven recommendations to enhance operational efficiency and revenue growth.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Associate
Wipro
Hyderabad, Telangana
06.2020 - 05.2022
- Conducted comprehensive audits of documents submitted by Uber drivers to ensure compliance with company policies, legal regulations, and safety standards.
- Verified driver identities, vehicle documents, and insurance certificates using internal auditing systems to ensure all information was accurate and up-to-date.
- Addressed discrepancies by coordinating with drivers and internal teams to resolve any missing or incorrect documentation, maintaining an error rate of less than 5%.
- Worked closely with the compliance team to identify areas for improvement in the documentation process, leading to the development of updated guidelines that streamlined driver approval.
- Consistently achieved and exceeded daily targets by processing an average number of documents per hour (DPH), while maintaining a high accuracy score in reviewing driver documents.
- Applied attention to detail and thorough verification to ensure all documents met the required standards, contributing to the overall success of the document processing department.
- Implemented time-management techniques to maintain a high processing speed without sacrificing quality, enabling the team to meet strict deadlines.
- Trained and mentored three junior associates in the document auditing process, sharing best practices, and ensuring they understood company protocols for document verification.
- Developed training materials, including step-by-step guides and checklists, to assist new hires in getting up to speed quickly and efficiently.
- Provided ongoing support to junior associates by offering feedback and troubleshooting document-related issues, contributing to a 15% improvement in team efficiency and accuracy.
Customer Associate
MR I Mob
Hyderabad, Telangana
03.2019 - 04.2020
- Effectively managed customer complaints and concerns, offering practical solutions to resolve issues such as network outages, billing discrepancies, or plan changes.
- Answered questions regarding products, services, and promotions, educating customers about the benefits of various Airtel services to enhance their experience.
- Adhered to Airtel's service standards and quality guidelines, ensuring that each call was handled professionally, efficiently, and within the designated service time.
- Documented customer interactions accurately, updating CRM systems to maintain up-to-date records of enquiries, complaints, and resolutions for future reference.
- Consistently met or exceeded performance metrics related to call handling time, customer satisfaction, and issue resolution.
- Proactively identified opportunities to upsell and cross-sell Airtel’s products and services, such as new plans and data packages, based on customer needs.
- Worked collaboratively with colleagues and team leads to discuss challenging cases, and share best practices for improving customer service performance.
- Actively participated in training and feedback sessions to stay updated on new products, services, and improvements to the customer service process.
Education
Bachelor of Science - b.sc
Kakatiya University
Warangal01-2019
Skills
- Excel proficiency (pivot tables, VLOOKUP, charts)
- Power BI dashboard creation
- Reporting and visualisation skills
- AWS fundamentals
- Compliance assessment
- Internal audit expertise
- Quality assurance auditing
- Project coordination
- Client engagement strategies
- Effective team collaboration
- Supportive communication style
- Computer skills
- Team management
- Time management
- Flexible and adaptable
- Data entry
- Dependable and responsible
- Maintains focus during challenging circumstances
- Organisation and time management
- Supervision and leadership
Accomplishments
- Awarded Top Performer status for consistently exceeding performance targets, including stakeholder satisfaction, service delivery times, and issue resolution rates.
- Recognized for quickly adapting to the role and achieving proficiency in key processes within the shortest time frame, earning the Fastest Starter certification at Wipro.
Education
other
References
- References are available upon request.
Languages
English
Proficient
C2
Certification
- Awarded Fast Starter and Top Performer (EMEA ID Ops) recognition at Wipro for outstanding achievement, dedication, and consistent contributions to operational excellence.
- Received certification from ReCykal for successful completion of the Recykal Product and Service Knowledge Internal Training Program.
Hobbies and interests
- Listening songs
- Painting
- Reading books and stories
Timeline
Senior Executive
ReCykal
02.2023 - 02.2026
Associate
Wipro
06.2020 - 05.2022
Customer Associate
MR I Mob
03.2019 - 04.2020
Bachelor of Science - b.sc
Kakatiya University