Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Timeline
Generic

Vismitha S N

Change, Forecasting And Business Partnering Manager (Program Management)
Bangalore

Summary

An Agile Change & BP Manager with over 14 years of experience working with teams on a global scale and complex programmes. A strong relationship builder, utilising these skills to achieve success across multiple divisions and levels. A certified Project Management Practitioner and Certified Product Owner with excellent ICT skills, a Go Getter with a high level of self-esteem and motivation. I have performed both as an IT Programme Manager and as a Product Owner/Manager in AGILE and Waterfall environments, giving me a unique appreciation for the end to end lifecycle of systems delivery.

A keen believer in diversity and understands the value of putting customers first and at the same time attaining the value for the business early and often. An expert of bringing teams together to work towards the same goal and keep them inspired throughout the delivery.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work History

Manager - Change Business Partnering & Forecasting

Tesco
Bangalore
12.2019 - Current

My roles as a Change, Forecast and Business Partnering Manager included

  • Deliver of cross- functional programmes with business and/or technical risks by working closely with Business & Technology Product and engineering teams to land into UKROI Stores and Colleague Engagement Center Ops team(Contact Center)
  • Introduced Change framework to Colleague Engagement Center(CEC) Operations team which establish new or improve existing delivery methodology for Store impact Changes
  • Effectively assess the impact of the program, document risks, suggest mitigation plans from the Proof of Concept stage, implementation and aftercare
  • Manage any escalations throughout the launch of program
  • Regular communication and status updates to director and CTO level as well as general engagement at a team level and to the Business & Technology stakeholders
  • Build Workload reduction and simplification strategies for Colleague Engagement Center and Store Colleagues
  • Championing a data led approach to change and continuous improvement
  • Collaborating with Resource Planning to ensure submitted forecasts are implemented appropriately and that governance routines around forecasting are adhered to
  • Work alongside Vendors and Vendor Management teams to review the service level agreements, ways to improve service. Closely working with vendors such as Diebold Nixdorf, NCR, Zebra Technologies, Toshiba Tec, Verizon etc
  • Manage a team of 8 leads, supporting the performance of my team, providing structured guidance, expectations and accountability to improve performance in line with process

Manager - Change, Escalations and Reporting

MIS
03.2019 - 12.2019
  • Change, Quality, and Escalations, Reporting from various data sources
  • Deliver insights by reviewing performance of various parameters and highlighting key actionable recommendations
  • Work closely with relevant teams in UK/Tech teams to manage change (new roll outs in stores). Provide end to end support throughout delivery
  • Manage and define quality and store service satisfaction standards for Stores Helpdesk(SHD) to deliver worldclass service to stores
  • Managing the escalation desk –Team responsible for to handle escalations from Store Directors and Area Managers
  • Also responsible to manage any major incidents impacting SHD

Lead - Change and Insights

Tesco
Bangalore
11.2014 - 03.2019
  • As a Lead within SHD responsible to transition the support of a number of projects delivered to stores to help improve the customer experience and simplify stores processes across Stock Control, Price Integrity, Phoneshop and Pharmacy business areas
  • Managed over 85+ Projects in various domain including Supply Chain, Distribution, Retail, Infrastructure
  • Actively worked with “Simpler to do my job” Project team by helping set up support to introducing simplified core tools - Launching Store Colleague Identity Access Management for 280K Colleagues, Communication Centre, Report Centre, Role Based Access Control, migration of 280k users, 18k Multipurpose computers into stores, scaling up of Virtual Desktop to 280k from 1500 colleagues
  • Close working relationships with all levels of management, internal stakeholders and external supplier to deliver project`s support requirements to within the agreed timescales

O2 Telefonica, Diebold Nixdorf, Clan William Healthcare

Senior Officer

Tesco
04.2013 - 11.2014

Senior Officer

SHD Stock – Tesco
10.2012 - 04.2013

Officer – Technical Support

Tesco Hindustan Service Center
12.2009 - 09.2011

CRM Executive

IBM
07.2007 - 11.2009

Education

Certified Scrum Product Owner (CSPO) – Scrum - Product Management

Scrum Alliance
Bangalore
12.2021 - 12.2021

Certified as Great People Manager by Great Manager Institute – - undefined

ITILv4 Foundation Certified -

Axelos
01.2021 - 01.2021

PRINCE2 Practitioner Certified - Project Management

Axelos
Bangalore, India
09.2018 - 09.2021

Cisco Certified Networking Admin Trained – - undefined

Bachelor of Science - Physics, Chemistry and Mathematics

Vijaya Main College
Bangalore, India
06.2004 - 07.2007

Skills

Project Management - Project planning, discovery and project initiation

Methodologies - Variety of Project methodologies (Lean, Waterfall, Agile)

Risk Management - Risk identification, impact assessments and mitigation planning

Change management - Transition into BAU and establishment of comprehensive BAU models

Data Analytics - Data driven problem solving and evaluation

Product Management - Owning a product and its roadmap, refining and prioritizing development

Stakeholder Management - Strong supplier and stakeholder management; and relationship building

Coaching - Working with and managing development professionals and engineers

Security and Privacy - Great understanding of Information Security Management, IAM and Data Protection Regulations

Accomplishments

•Received Team of the Year Award for the FY 2021-22

•Received Spotlight for Q4 Award in 2021-22

•Received Team of the Year Award for the FY 2019-20

•Received Star Performance Award for Q1 2018

•Received CEO Annual Award - Star Contributor for 2018-19

•Received “Individual Excellence” for Half Year

•Received Value awards from both UK and India Colleagues for responsiveness and Collaboration

Additional Information

Retail Platform - Price Transformation and Tesco Tills

This program aimed Launch of enterprise API`s to replace the legacy platform to support the Stores Pricing, Loyalty, Checkout operations.

Simplified the support structure to ensure the time spent in resolving issues reported by Store colleagues by nearly 35%

Reduced the issues from legacy to new platform by using historical data on the pain points

People Transformation

Launch of HR systems to manage colleagues Time, Attendance and pay management systems for 280k colleagues across the Tesco Stores

Build support strategy to manage support People and Policy by helping launch Colleague Help Platform with self serve articles. Also creating the support model to handle with multiple support desk and integration of Colleague Help and Technical help platforms

Store Order - Product Set up and Discontinue Automation

Automated the process of reporting Product set up and Discontinue requests by launching self serve form for store colleagues and integrating multiple APIs to ensure validation of data.

THis integration has played a pivotal role in ensure the errors caused in manual validation to 70% to 0

This has reduced stores time spent on calls with Support agents by 3% year on year

Product Information Tool

Launched an app that helps Buying teams( Buyers and Admins), Store Technical Support staff that integrates with multiple APIS to query some key information of Product Label design, Price and Promotion details of the Product, Product Location, Country Authorized in etc,

This app has significantly reduced the time spent by colleagues in querying Product details by from 10mins(multiple applications) to 15secs.

Software

Zendesk

Resolve Automation

JIRA

Jenkins

MS Office

Timeline

Certified Scrum Product Owner (CSPO) – Scrum - Product Management

Scrum Alliance
12.2021 - 12.2021

ITILv4 Foundation Certified -

Axelos
01.2021 - 01.2021

Manager - Change Business Partnering & Forecasting

Tesco
12.2019 - Current

Manager - Change, Escalations and Reporting

MIS
03.2019 - 12.2019

PRINCE2 Practitioner Certified - Project Management

Axelos
09.2018 - 09.2021

Lead - Change and Insights

Tesco
11.2014 - 03.2019

Senior Officer

Tesco
04.2013 - 11.2014

Senior Officer

SHD Stock – Tesco
10.2012 - 04.2013

Officer – Technical Support

Tesco Hindustan Service Center
12.2009 - 09.2011

CRM Executive

IBM
07.2007 - 11.2009

Bachelor of Science - Physics, Chemistry and Mathematics

Vijaya Main College
06.2004 - 07.2007

Certified as Great People Manager by Great Manager Institute – - undefined

Cisco Certified Networking Admin Trained – - undefined

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Vismitha S NChange, Forecasting And Business Partnering Manager (Program Management)