Summary
Overview
Work History
Education
Timeline
Generic

Jeffrey Dicks

St John,IN

Summary

Seasoned Senior Business Analyst and Vendor Management Professional with over two decades of experience driving successful business processes. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

Overview

30
30
years of professional experience

Work History

Senior Business Analyst/Vendor Management

Sinch Voice fka Inteliquent
08.2014 - Current
  • Oversee and own process to bill $25 million per month by coordinating with our internal Billing, IT, and Tax teams as well as our vendor IDI Billing Systems
  • Reduced cycle time from 3 days to 1 day in order to meet and exceed aggressive timelines to ensure invoices are distributed to customers in a timely fashion while improving overall cash flow
  • Coordinated with our CFO and General Counsel to implement complex functionality in order to turn on Late Payments for 2000 of our customers to allow for collection of
  • Direct billing software vendor IDI on all needed enhancements to the system to support Sinch's needs
  • Troubleshoot any issues that arise in the billing process in real-time and address any which are deemed critical to hold up the cycle immediately while tracking those that aren't to be addressed later
  • Perform a post-mortem of every cycle and review all issues that arose during the cycle with impacted stakeholder groups
  • Write detailed design documents to clearly communicate to our vendor partners exactly what our billing artifacts should look
  • Write and execute test scripts to ensure that both positive and negative test conditions are met by the vendor
  • Track bugs and issues to review with vendor on a weekly basis to ensure they remain on task
  • Responsible for coordinating all upgrades to the system within our organization to ensure no disruption in business activity.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.

Manager – IPTV and SDP Integrated System Test

Amdocs
10.2012 - 08.2014
  • Lead 20-person team responsible for quality assurance of AT&T's IPTV and Service Delivery Platform applications
  • Responsible for three teams co-located in Chicago, IL, San Ramon, CA, and Pune, India
  • Incorporate test automation to deliver more to the business with current resource mix
  • Analyze results of prior releases to eliminate test cases which have not yielded defects
  • Drive team to deliver on milestone dates and with high quality for all major and point releases
  • Prepare team to deliver projects utilizing Agile methodology by attending Agile boot camp.

Sr Technical Director – IPTV Integration and System Testing and Emerging Technologies

AT&T (formerly SBC)
10.2008 - 10.2012
  • Manage 40-person team responsible for quality assurance of AT&T's UVerse product offering
  • Responsible for four teams in disparate locations domestically and internationally
  • Drive team to deliver on milestone dates and with high quality for all major and point releases
  • Reduce cost to serve by aggressively improving contractor to employee ratio
  • Introduce offshore resources to reduce cost to be leveraged further once model was proven.

Technical Director –IPTV Integration Testing

AT&T (formerly SBC)
12.2007 - 09.2008
  • Manage 18-person team responsible for quality assurance of AT&T's UVerse product offering
  • Responsible for all testing and equipment in IPTV personal server lab
  • Leveraged Quality Center to drive accurate reporting of defects to Project Management Office
  • Drive team to deliver on milestone dates and with high quality for all major and point releases.

Senior Technical Team Leader - Application Development

AT&T (formerly SBC)
01.2003 - 12.2007
  • Manage various vendors in the delivery of software components required to package together AT&T's IPTV solution
  • Led team of employees responsible for developing interfaces between AT&T's IPTV platform and its data warehouse, billing, and performance monitoring systems
  • Managed the development of six real-time interfaces between Siebel Sales Force Automation application and several downstream systems
  • Led estimation process to inform IT Project Management Office at various phases of the project to ensure plan could be forecasted to reflect realistic implementation timeline.

Team Leader - Application Development

SBC SBC (formerly Ameritech)
01.2002 - 12.2003
    • Led team in porting data from legacy applications into Siebel across SBC regions
    • Tracked and followed up on all defects found during integration/quality control testing.

Specialist - Siebel Application Development

SBC (formerly Ameritech)
06.2000 - 12.2001
  • Served as Subject Matter Expert for Activities and Contacts pieces of Siebel Application
  • Mentored other developers on team on utilization of SBC development standards
  • Performed analysis to determine how Siebel could improve upon legacy SFA solutions.

Analyst - Lotus Notes Application Development

Ameritech
03.1999 - 06.2000
  • Gathered business requirements and developed budget approval process in Lotus Notes.

Consultant - Collaborative Technologies

Whittman-Hart, Inc.
06.1997 - 03.1999
  • Build out Lotus Notes network by installing server and client software at sites nationwide.

Technical Support Analyst/Technical Writer

Arthur Andersen & Co, SC
03.1994 - 06.1997
  • Selected as member of leadership team to improve business processes of help desk.

Education

MBA, Computer Information Systems -

DePaul University
Chicago, IL
06.2001

BS, Bus Admin, Economics, Spanish -

Indiana University
Bloomington, IN
05.1993

Timeline

Senior Business Analyst/Vendor Management

Sinch Voice fka Inteliquent
08.2014 - Current

Manager – IPTV and SDP Integrated System Test

Amdocs
10.2012 - 08.2014

Sr Technical Director – IPTV Integration and System Testing and Emerging Technologies

AT&T (formerly SBC)
10.2008 - 10.2012

Technical Director –IPTV Integration Testing

AT&T (formerly SBC)
12.2007 - 09.2008

Senior Technical Team Leader - Application Development

AT&T (formerly SBC)
01.2003 - 12.2007

Team Leader - Application Development

SBC SBC (formerly Ameritech)
01.2002 - 12.2003

Specialist - Siebel Application Development

SBC (formerly Ameritech)
06.2000 - 12.2001

Analyst - Lotus Notes Application Development

Ameritech
03.1999 - 06.2000

Consultant - Collaborative Technologies

Whittman-Hart, Inc.
06.1997 - 03.1999

Technical Support Analyst/Technical Writer

Arthur Andersen & Co, SC
03.1994 - 06.1997

MBA, Computer Information Systems -

DePaul University

BS, Bus Admin, Economics, Spanish -

Indiana University

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