Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ritu Chatterjee

Bengaluru

Summary

Results-driven and adaptable Retail Store Manager with a proven track record of success in overseeing and optimizing retail operations to achieve exceptional sales and customer satisfaction. Specialize in Training & Development of Teams . Have now made a seamless transition to the dynamic world of Retail Business Analysis. Leveraging my extensive experience in retail management, I possess a unique ability to extract valuable insights from data, identify trends, and make strategic decisions that drive revenue growth and operational efficiencies.

Overview

22
22
years of professional experience

Work History

Business Analyst Manager

Reliance Trends
10.2017 - Current
  • As a Business Analyst Manager for all F&L (Fashion & Lifestyle) for the state of Kerala & Karnataka
  • Business Performance Analysis of the States
  • Staff productivity analysis for the States
  • Business Dashboard preparation for Pan India
  • DSR (Daily Sales Report) prepare for Pan India
  • Profit & Loss analysis for States
  • Work in Tableau & prepare different analytical reports (tele calling efficacy, Merchandise dashboard, Customer promotion, Customer Database upgradation.)

Department Manager- Non-Food

Spencer’s Retail Ltd
07.2016 - 10.2017
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Lead and manage a team of 55 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.

Senior Store Manager- Operations

Aditya Birla Retail Ltd
09.2012 - 06.2016
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with company policies and procedures regarding safety, security, cash handling.
  • Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
  • Recruited qualified personnel when necessary by conducting interviews and background checks.
  • Performed regular audits of store operations to identify areas for improvement.

Assistant Manager- Operations

Spencer’s Retail Ltd
07.2009 - 09.2012
  • Cash & Admin In-charge
  • Senior Cashier Cum Floor
  • Conduct training, with assessments, identifying skill gaps, and designing targeted learning solutions.

Training Coordinator

Spencer's Retail LTD
Kolkata
12.2006 - 06.2009
  • Induction training for New joiner
  • Category training for Skill developments & Knowledge Aquired
  • Leardership Develpoment Training

Customer Care Executive

Reliance Web World
05.2003 - 12.2004
  • Train the team for SAP & Operation

Education

Diploma in Hospitality Management -

Frankfinn Management
11.2024

Political Science (Hons) -

Burdwan University
01.1996

Skills

  • EXCEL
  • TABLEAU
  • MIS reporting
  • SALES ANALYSIS
  • P/L Analysis
  • Team building
  • Data Analysis

Timeline

Business Analyst Manager

Reliance Trends
10.2017 - Current

Department Manager- Non-Food

Spencer’s Retail Ltd
07.2016 - 10.2017

Senior Store Manager- Operations

Aditya Birla Retail Ltd
09.2012 - 06.2016

Assistant Manager- Operations

Spencer’s Retail Ltd
07.2009 - 09.2012

Training Coordinator

Spencer's Retail LTD
12.2006 - 06.2009

Customer Care Executive

Reliance Web World
05.2003 - 12.2004

Diploma in Hospitality Management -

Frankfinn Management

Political Science (Hons) -

Burdwan University

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Ritu Chatterjee