Deepannita Gope

• Analyzed business requirements and identified potential solutions in processing the scheme payouts.
• Conducted meetings with key stakeholders to identify current processes and uncover opportunities for improvement.
• Creation of CRDs, BRDs & FRD/FS for different requirements (Fiber and Mobility). Developed process maps, data flow diagrams and use cases to document functional specifications.
• Hand holding the business team in creating and processing the schemes in SAP Logon through customized T-codes.
• Provided guidance on best practices related to business analysis techniques such as process mapping, gap analysis and root cause analysis to team members.
• Motivating, Assigning and Monitoring tasks through Azure Devops within team & process flow check of different stakeholders.
• Created project plans and coordinated activities of cross-functional teams (Business, Finance, Analytics & ICM) for the development of new systems or changes to existing ones.
• Documentation of end-to-end Backend process flow Open Source creation.
• Worked on documenting prototypes for the screens while development of open souce ICM system & unit test cases for the UI stored backend data. Performed manual UI testing.
• Documentation for migration of Sybase IQ functionalities for ICM scheme into Mercury DB.
• Performed UATs after migration for replicated SAP ICM scheme processes in Mercury.
• Participated in system design reviews, user acceptance testing and other quality assurance activities.
• Debug in IQ for minute discrepancies using basic SQL queries.
• Gathered user feedback during system implementation phase to ensure satisfaction with delivered product or service.
• Tools and Technologies used: SAP Logon, Excel, Wordpad, Power point, Figma, Azure Devops, Tableau & Basic SQL.

• Sourcing through different job portals; Naukri, Bullhorn, Indeed
• 1st level Interview of the candidates.
• Performed administrative tasks such as data entry into trackers, filing, and document preparation.
• Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.

• TCS - FS Insurance Product Development Project
• Created Sprints, User Stories, Use cases, Defect stories for the team
• Suggested solutions and defined models, elements in the designing of/ the Single Solutions application
• Had been the point of discussion for Developers, Test Analysts and Core team
• Performed Business testing, Unit testing, SIT, FRD, Gap Analysis
• Fetched major and minute discrepancies in Figma and user stories every time before development starts
• Performed Service Registration & Configuration for Middleware & Nedbanks
• Developed the User Interface for Contact Center, Single Solutions, Chat bot using HTML,CSS, JavaScript, Angular 7,8,9
• Analysis of UX and UI for various Insurance companies
• Resolved all the defects related to assigned UI tasks.

GPA: 7.92

• Ranked in Top 2% of class

GPA: 7.75