Summary
Overview
Work History
Education
Skills
Timeline
Acknowledgement
Personal Information
Projects
Acknowledgement
Personal Information
Projects
AssistantManager
Pooja Yadav

Pooja Yadav

Goregaon

Summary

Seeking an opportunity which challenges skillset and pushes me to exceed my limits and perform for the organizational and my professional growth

Overview

5
5
years of professional experience
1
1
Language
55
55
years of post-secondary education

Work History

Assistant Manager

Kotak Life Insurance
08.2022 - 10.2023
  • Resolved queries and complaints of customers by call and email

Phone Manager

India First Life Insurance
10.2020 - 07.2022
  • Processed customer complaints regarding refund, documentation, non-issuance of policy via calls and emails
  • Handled escalation calls of complaints forwarded from junior customer service agents.

Customer Service Executive

Tele Performance
03.2019 - 05.2020
  • Responded to customer inquiries, concerns, and requests promptly and professionally via email and calls
  • Addressed a wide range of customer issues, including product inquiries, order status updates, billing inquiries, and technical support
  • Provided accurate and helpful information about products, services, and policies
  • Resolved customer complaints and issues
  • Maintained a thorough understanding of products, services, and internal processes
  • Collaborated with cross-functional teams to escalate and resolve complex customer concerns
  • Ensured all customer interactions are documented accurately and thoroughly in the CRM system.

Education

PGDM in Banking Investment and Insurance -

Welingkar Institute

B. Com - undefined

Mumbai University

HSC (12th) -

Maharashtra Board
05.2015 - 03.2016

SSC (10th) -

Maharashtra Board
05.2013 - 03.2014

Skills

Strong communication and interpersonal skillsundefined

Timeline

Assistant Manager

Kotak Life Insurance
08.2022 - 10.2023

Phone Manager

India First Life Insurance
10.2020 - 07.2022

Customer Service Executive

Tele Performance
03.2019 - 05.2020

HSC (12th) -

Maharashtra Board
05.2015 - 03.2016

SSC (10th) -

Maharashtra Board
05.2013 - 03.2014

PGDM in Banking Investment and Insurance -

Welingkar Institute

B. Com - undefined

Mumbai University

Acknowledgement

I hereby declare that all the above information is true to the best of my knowledge

Personal Information

Date of Birth: 07/11/98

Projects

1st Year PGDM Project, Detailed description of mutual funds, with their history, investment opportunities and current day trends Peer to peer Insurance learning, Influencer marketing, Brand architecture 2nd Year PGDM Project, Gave a detailed overview of Insurance Accounting with mathematical models and upcoming challenges along with methods to overcome them

Acknowledgement

I hereby declare that all the above information is true to the best of my knowledge

Personal Information

Date of Birth: 07/11/98

Projects

  • 1st Year PGDM Project, Detailed description of mutual funds, with their history, investment opportunities and current day trends Peer to peer Insurance learning, Influencer marketing, Brand architecture
  • 2nd Year PGDM Project, Gave a detailed overview of Insurance Accounting with mathematical models and upcoming challenges along with methods to overcome them

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Pooja Yadav