Pooja Yadav
Goregaon
Summary
Seeking an opportunity which challenges skillset and pushes me to exceed my limits and perform for the organizational and my professional growth
Overview
5
5
years of professional experience
1
1
Language
55
55
years of post-secondary education
Work History
Assistant Manager
Kotak Life Insurance
2022.08 - 2023.10
- Resolved queries and complaints of customers by call and email
Phone Manager
India First Life Insurance
2020.10 - 2022.07
- Processed customer complaints regarding refund, documentation, non-issuance of policy via calls and emails
- Handled escalation calls of complaints forwarded from junior customer service agents.
Customer Service Executive
Tele Performance
2019.03 - 2020.05
- Responded to customer inquiries, concerns, and requests promptly and professionally via email and calls
- Addressed a wide range of customer issues, including product inquiries, order status updates, billing inquiries, and technical support
- Provided accurate and helpful information about products, services, and policies
- Resolved customer complaints and issues
- Maintained a thorough understanding of products, services, and internal processes
- Collaborated with cross-functional teams to escalate and resolve complex customer concerns
- Ensured all customer interactions are documented accurately and thoroughly in the CRM system.
Education
PGDM in Banking Investment and Insurance -
Welingkar Institute
B. Com - undefined
Mumbai University
HSC (12th) -
Maharashtra Board
2015.05 - 2016.03
SSC (10th) -
Maharashtra Board
2013.05 - 2014.03
Skills
Strong communication and interpersonal skillsProficient in Microsoft office suite and CRM systemsAbility to work independently and in a team environmentAttention to detail and ability to multitaskStrong problem solving and analytical skills
Timeline
Assistant Manager
Kotak Life Insurance
2022.08 - 2023.10
Phone Manager
India First Life Insurance
2020.10 - 2022.07
Customer Service Executive
Tele Performance
2019.03 - 2020.05
HSC (12th) -
Maharashtra Board
2015.05 - 2016.03
SSC (10th) -
Maharashtra Board
2013.05 - 2014.03
PGDM in Banking Investment and Insurance -
Welingkar Institute
B. Com - undefined
Mumbai University
Acknowledgement
I hereby declare that all the above information is true to the best of my knowledge
Personal Information
Date of Birth: 07/11/98
Projects
1st Year PGDM Project, Detailed description of mutual funds, with their history, investment opportunities and current day trends
Peer to peer Insurance learning, Influencer marketing, Brand architecture 2nd Year PGDM Project, Gave a detailed overview of Insurance Accounting with mathematical models and upcoming challenges along with methods to overcome them
Acknowledgement
I hereby declare that all the above information is true to the best of my knowledge
Personal Information
Date of Birth: 07/11/98
Projects
- 1st Year PGDM Project, Detailed description of mutual funds, with their history, investment opportunities and current day trends Peer to peer Insurance learning, Influencer marketing, Brand architecture
- 2nd Year PGDM Project, Gave a detailed overview of Insurance Accounting with mathematical models and upcoming challenges along with methods to overcome them