Pratibha Gupta
Facilities Management & Real Estate
Bangalore
Summary
Results-driven professional with a passion for excelling in a dynamic organization that offers challenging opportunities. Dedicated to applying extensive knowledge and proven ability to enhance productivity through effective training and motivation of staff. Seeking to align with a company poised for robust growth. Versatile Senior Manager specializing in Facilities Management with a proven track record of planning, implementing, and overseeing key improvements to drive business growth and efficiency. Fostered an open culture that encourages the free exchange of information. Eagerly pursuing new professional challenges with a growth-oriented company.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Sr. Manager Real Estate & Facilities
CBRE SOUTH ASIA PVT LTD
Bangalore
7 2018 - Current
- Client SPOC for PAN India traditional sites, liaising with lessors/ lessees for Lease documentation, invoicing
- Develop and implement real estate strategies to support company growth and operational efficiency & monitor the acquisition, leasing, and disposition of properties
- Ninety percent of the invoice outstandings were nullified during the tenure
- Applauded by the client upon achieving 1 million USD saving for FY 2021
- Ensure all facilities comply with local, state, and federal regulations
- Implemented safety protocols and emergency response plans for sites
- Leading & supporting teams in executing, tracking & analyzing the KPI performance metrics to measure the success of business goals
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
Sr. Facilities Coordinator
DUSERVE - FACILITIES MANAGEMENT DWC LLC
Dubai
01.2012 - 12.2017
- Served as point of contact for internal and external customers seeking support and information.
- Initiated annual performance & QHSE audits to ensure all the services are discharged to the applicable quality & performance standards whilst avoiding any violation by the in-house team / sub-contractors on site
- Enhanced employee satisfaction with well-maintained, clean, and functional workspaces through regular inspections and immediate action on reported issues.
- Reduced operational costs through strategic vendor negotiations and optimizing resource utilization.
- Established strong relationships with external service providers to ensure quality services at competitive prices.
- Championed sustainability efforts by implementing energy-efficient systems and promoting environmentally friendly practices throughout the facility.
- Maintained accurate inventory records for office equipment, furniture, and supplies while overseeing their procurement as needed.
- Advised senior management on long-term strategic planning for facilities investments, ensuring alignment with broader business objectives.
MEP Coordinator
SERVEU LLC
Dubai
05.2009 - 10.2011
- Developed comprehensive MEP specifications to guide construction teams in meeting project requirements accurately and consistently.
- Improved MEP project efficiency by coordinating and overseeing the work of multiple engineering disciplines, including mechanical, electrical, and plumbing systems.
- Provided timely solutions to field conflicts arising from unforeseen site conditions or discrepancies in drawings by liaising with relevant parties involved in the project.
Sales & Service Coordinator/ Office Administrator
ANCHOR MARINE EQUIPMENT COMPANY
Sharjah
04.2008 - 12.2008
- Assisted in the development of marketing materials that effectively communicated product offerings and benefits.
- Monitored competitor activities, keeping abreast of industry developments affecting potential business opportunities.
- Liaised with internal departments such as finance and operations, ensuring seamless service delivery across all touchpoints.
Sr. Executive Customer Care- Operations
TATASKY LTD
Bangalore
05.2005 - 01.2008
- Proven abilities in planning, prioritizing, delegating, and monitoring workflow to ensure efficient operation of the department, recognize the team roles are specific and defined, but connected to one another as well
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Customer Care Executive (CSG) Customer Support Group Back Office Operations
HUTCHNISON ESSAR SOUTH LTD [VODAFONE]
01.2003 - 04.2005
- Handling escalations Vs resolution on complaints related to customer bills & tariff plans, involving interacting with clients on a regular basis to develop a strong & seamless communication & channel partnership
- Root cause analysis on complaint closures & providing appropriate resolutions
Corporate Counselor
APTECH COMPUTER EDUCATION
Bijapur
12.2000 - 01.2003
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
Education
Bachelor of Commerce - Accounting, Income Tax & Costing
ASP College Of Commerce
Bijapur 01.1994 - 07.1998
Skills
Materials Resource Planning
Client Relations & Communications
Strong communication Interpersonal skills
Contract Negotiations
Budgeting
Certification
ISO 45001
Basicawareness
- Fire Marshall Training from International HSE Council, Dubai
- Basic First Aid from International HSE Council, Dubai
Keystrengthsandcompetencies
- Professional, self-driven, disciplined, organized professional with 24 years of diverse experience in Facilities Management & Customer Service industries.
- Materials Resource Planning
- Client Relations & Communications
- Strong communication Interpersonal skills
- Contract Negotiations
- Budgeting
Accomplishments
- Achieved Ninety Percent of invoice outstanding through effectively collaborating with respective stake holders.
Timeline
Sr. Facilities Coordinator
DUSERVE - FACILITIES MANAGEMENT DWC LLC
01.2012 - 12.2017
MEP Coordinator
SERVEU LLC
05.2009 - 10.2011
Sales & Service Coordinator/ Office Administrator
ANCHOR MARINE EQUIPMENT COMPANY
04.2008 - 12.2008
Sr. Executive Customer Care- Operations
TATASKY LTD
05.2005 - 01.2008
Customer Care Executive (CSG) Customer Support Group Back Office Operations
HUTCHNISON ESSAR SOUTH LTD [VODAFONE]
01.2003 - 04.2005
Corporate Counselor
APTECH COMPUTER EDUCATION
12.2000 - 01.2003
Bachelor of Commerce - Accounting, Income Tax & Costing
ASP College Of Commerce
01.1994 - 07.1998
ISO 45001
FMP IFMA
IOSH Managing Safely
Sr. Manager Real Estate & Facilities
CBRE SOUTH ASIA PVT LTD
7 2018 - Current
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