Indranil Mukherjee
Power Electronics Engineer
Bengalore
Summary
- 6 years of experience of testing and servicing of Rolling Stock Drives and High Current Rectifiers
- Certified Data Visualization and Dashboard Preparation in platforms like Microsoft Power BI and Google Data Studio
- Certified in Data Analysis and report builder using Advance Excel. Have brief knowledge and hand on experience on Quality Control
- Can work with 6 Sigma, 5S, FMEA, QC Tools, Vendor Evaluation, Vendor Rating, and others
- Have worked dedicatedly in Customer Satisfaction and Customer Management
Overview
6
6
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Lead: Technical Backend Support
ABB India Ltd
Bangalore
05.2021 - Current
- Service spare head for Traction Converter and Auxiliary Converter
- Have provided technical support for Fault Data Analysis of Traction drive and Auxiliary drive for faster resolution of line failure
- Have led a team of 4 people for supporting Front-end service engineers technically
- Have prepared test protocol for New Software Release for Traction Converter and Auxiliary Converter
- Have prepared engineering change note on the control software problem and working with the control engineering team for implementation and testing
- Have prepared detailed Root Cause Analysis after analysis of each failed components in site
- Have handled escalation by customer and mitigate ASAP
- Have minimized the field failure by providing proper attention, technical analysis and regularized test protocols
- Have resolved the design issues with the help of Design Team by analyzing and providing proper feedback
- Have reduced the average downtime of loco in field by providing product training and made the service provider self-capable by regularized monitoring of each activity
- Have controlled the flow of material and required manpower to maintain a balance between man/material and fast release of loco
- Have participated in all service-related order bidding from customers and participated in bidding as well as tender documentation
- Have been responsible for all department related marketing activities and target fulfillment
- Have prepared Trouble shooting manual for customer and internal usage for each product
- Designed and implemented Testing Jig for easy trouble shooting of electronics cards
- Executed multiple reliability improvement projects for traction converters
- Represented organization on country level reliability meetings conducted by Indian Railways
- Oversaw end to end resolution of field issues, primarily pertaining to IGBT Based Propulsion converters
- Maintained seamless coordination with officials in various electric loco sheds (Indian Railways), situated across the country
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Zonal Lead
ABB India Ltd
Jamshedpur
10.2018 - 04.2021
- Spare head for Site Management and Support of another eastern region
- Have managed Customer (Indian railway) in eastern region
- Have maintained daily data of failure and analysis
- Have reduced hardware failure by proper troubleshooting and feedback to the back-end service support team
- Have developed technical other necessary skills for self and team members so that they to become an independent team leader
- Have maintained AMC of different Drive based converters in Indian Railway
- Have provided required training to customer as well as team members for operation and troubleshooting
- Manpower Management of service engineers of eastern region
- Have developed easy and effective process for online testing and troubleshooting
- Have provide Technical Support to customer for any necessity
- Have organized safety training for team to build a behavior of safe work in team members
- Have maintained material stock in site for troubleshooting
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Worked with Govt. customers to understand needs and provide excellent service.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Senior QC Engineer
Hind Rectifiers Ltd
Mumabi
07.2016 - 10.2018
- Spare head for completing Testing of AC Auxiliary IGBT based Drives for AC propulsion System
- Have reviewed Supplier Quality Document & RDSO and RITES Inspection Document submission (Quality Plans, Inspection Test & Plans, and Procedures)
- Have conducted RCA (Root Cause Analysis) of All Field Failures Preparation of CAPA
- Have developed technical other necessary skills for self and team members so that they to become an independent team leader
- Have worked with High voltage SCR Controlled Rectifier of different ratings used in high-capacity battery charger, electrolysis, and others
- Have serviced and commissioned numerous ESP High Voltage SCR Controlled Transformers in different plants like BHEL, GSECL, and Godrej Chemical and others
- Have been part of preparation of the QAP of different products, C&A Reports, 8D Reports, Regular evaluation of vendor, Vendor Inspection, why analysis, FMEA, Test Reports, Monthly charts of the faults observed in the Final Quality Test, Production and in customer ends and brief analysis by different QC tools
- Oversaw daily operations to ensure high levels of productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor's of Technology - Electrical Engineering
Maulana Abul Kalam Azad University of Technology
West Bengal 08.2012 - 06.2016
Skills
TeamworkLeadershipConflict solution
Advance Excel
Power BI
Power Electronics
Troubleshooting
Technical Support
Complaint resolution
Report preparation
Certification
Advance Excel formulas and functions, Udemy
Accomplishments
- Had built up healthy relation with the customer which impacts in the order placement and for other preference
- Always develop a heathy conflict in any new implementation or old running stuff which always added a value in the betterment of organization
- It is always seemed a pressure if your point of view is such A proper management always brings out the most from the least manpower without any concerned pressure Had managed a huge region with limited manpower
- Have worked as mid-level management which leads me to make a proper balance between upper management and the manpower I control
- Have overachieved the target of material cost for project successively 2 years by proper troubleshooting and repairing of site return materials and reuse them
- Have overachieved the target failure response time and attention time of all over India by providing intensive support (virtually and physically)
- Have reduced the manpower cost by providing training to the Service providers and Site Engineers and making them self-capable to solve most of the failures before time.
- Have arranged multiple AMC orders and Spare orders by regular customer meeting and developing good PR
- Worked with other vertical dedicatedly to solve critical and long pending issues of vendor quality, design problems and else
- Have worked with team to implement dashboard of failure details trend in Power BI and regularized the same
- Have led a team of 4 people to minimize and proper analysis the site failure to develop a better system
- Resolved product issue through consumer testing.
Timeline
Microsoft Excel- Data visualization, Excel graphs and charts, Udemy
03-2022
Microsoft Power BI Desktop for Business Intelligence, Udemy
03-2022
Creating Effective Dashboard by Google data studio Workshop - 5 days
03-2022
Data Analysis with Excel Pivot Tables, Udemy
02-2022
Advance Excel formulas and functions, Udemy
09-2021
Lead: Technical Backend Support
ABB India Ltd
05.2021 - Current
Traction service - Field Service training for INABB, ABB
11-2018
Zonal Lead
ABB India Ltd
10.2018 - 04.2021
Senior QC Engineer
Hind Rectifiers Ltd
07.2016 - 10.2018
Bachelor's of Technology - Electrical Engineering
Maulana Abul Kalam Azad University of Technology
08.2012 - 06.2016