A. RENUKA KRISHNA RAO
Bhubaneswar
Summary
Dynamic banking professional with a proven track record at ICICI Bank, excelling in relationship management and customer query resolution. Adept at cross-selling financial products, consistently surpassing revenue targets. Strong communicator with expertise in regulatory compliance and risk mitigation, ensuring high customer satisfaction and trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Service Delivery Manager
indusind bank
bhubaneswar
10.2025 - Current
- Activated clients in mobile banking, net banking, and digital platforms, increasing customer engagement and service utilization.
- Served as primary contact for query resolution, delivering personalized service that enhanced customer satisfaction.
- Onboarded new customers and cross-sold bank products, fostering long-term family account relationships.
- Ensured compliance and accuracy in data entry alongside timely processing of customer requests.
- Managed cash transactions and branch cash levels while adhering to security protocols.
ASSOCIATE-BRANCH BANKING (Cash Teller)
BHARAT FINANCE INCLUSION LTD
04.2025 - 10.2025
- Assisted customers with banking services, enhancing account opening, deposit, and withdrawal experiences.
- Cross-sold banking products to meet customer needs, contributing to overall branch sales objectives.
- Promoted digital banking solutions including mobile and internet banking.
- Supported day-to-day branch operations by ensuring accurate transaction processing and compliance with KYC regulations.
- Built and maintained strong customer relationships to improve customer satisfaction and retention.
- Ensured regulatory compliance and operational accuracy in all banking transactions.
- (INDUSIND BANK)
NRI RELATIONSHIP MANAGER
ICICI Bank
Cuttack Road
01.2020 - 10.2023
- Managed extensive portfolio of NRI clients, delivering tailored banking and investment solutions that enhanced client satisfaction.
- Successfully cross-sold banking products, consistently exceeding monthly revenue targets.
- Facilitated promotion of financial products, achieving consistent cross-selling success that contributed to branch revenue growth.
- Received appreciation for consistently high customer satisfaction scores and minimal service escalations.
- Built and maintained relationships with retail and NRI clients.
- Resolved customer queries and disputes promptly, ensuring high service standards and maintaining client trust.
- Ensured thorough KYC documentation and compliance with RBI regulations.
- Ensured compliance with regulations and mitigated risks effectively.
Education
MBA -
Zenith School Management
Bhubaneswar01.2024
Intermediate -
Kamala Neheru women's college
Bhubaneswar01.2019
Matriculation -
SCS Junior College
Puri01.2016
High School -
Puri Zilla School
Puri01.2014
Skills
- Relationship Management
- Customer Query Resolution
- Dispute Resolution
- Branch Operations
- Regulatory Compliance
- Risk Mitigation
- Financial Products
- Cross-Selling
- Advanced Excel
- MS Office
- Technical writing
- Strong Communication
Certification
Post Graduate Diploma in Computer Applications (PGDCA) - SR Combains
Personal Information
- Date of Birth: 05/07/99
- Gender: Female
Languages
- Odia
- Hindi
- English
- Telugu
Timeline
Associate Service Delivery Manager
indusind bank
10.2025 - Current
ASSOCIATE-BRANCH BANKING (Cash Teller)
BHARAT FINANCE INCLUSION LTD
04.2025 - 10.2025
NRI RELATIONSHIP MANAGER
ICICI Bank
01.2020 - 10.2023
MBA -
Zenith School Management
Intermediate -
Kamala Neheru women's college
Matriculation -
SCS Junior College
High School -
Puri Zilla School