Sindhu Gowda
Bangalore
Summary
Proficient Business Analyst specializing in ServiceNow and agile methodologies. Demonstrated ability to manage system configurations and lead scrum teams, consistently delivering high-value projects and embracing continuous learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
MINDSPRINT
Bangalore
07.2023 - Current
- Led cross-functional teams to identify and analyze business requirements.
- Developed detailed project plans outlining scope and timelines for initiatives.
- Facilitated stakeholder meetings to gather insights and define project objectives as a Scrum Master.
- Conducted gap analysis to determine areas for process improvement and optimization.
- Collaborated with IT to ensure alignment of technical solutions with business needs.
- Created comprehensive documentation for project workflows and system specifications.
- Mentored junior analysts in best practices for data analysis and reporting techniques.
- Coordinated user acceptance testing to validate system functionalities with end-users.
- Led workshops with senior management teams to define project objectives, scope and success criteria.
- Communicated effectively between business units and IT departments in order to resolve any conflicts or misunderstandings.
- Worked closely with project managers, developers, designers, product owners, QA testers and other stakeholders throughout the entire SDLC cycle from concept through delivery.
- Monitored progress against timeline deliverables by providing regular status updates to key stakeholders.
- Performed root cause analysis of production issues and proposed solutions for resolution.
- Created visual models using Visio or similar programs to explain complex workflows to team members with varying technical abilities.
- Prepared detailed functional specifications documents outlining system changes required by stakeholders.
- Gathered requirements from end users for developing reports, dashboards, scorecards based on their specific needs.
- Analyzed risk management frameworks to ensure compliance with regulations.
- Work experience on ITSM, GRC and SecOps Modules of ServiceNow as a Business Analyst.
IT Analyst Business
DANSKE
Bangalore
08.2021 - 07.2023
- Liaised with clients to understand customer requirements and objectives to prepare proposals (RFP) business.
- Conducted gap analysis to define Product Roadmap and strategy.
- Supported Agile Software Development process in conjunction with end users/stakeholders and technical team to manage end to product development and delivery.
- Conducted Scrum Ceremonies, facilitated Program Increment planning, ensured successful release of every sprint cycle, and managed the Product Backlog board tracking each work item from inception till closure.
- Translated features into user stories, documenting workflows and results of business analysis and obtaining sign-off from users on specifications, and worked on backlog grooming and prioritization.
- Support User Acceptance Testing (UAT) Partnering with business users.
- Involved in effort estimation, required for incoming work-orders and scoped projects to bill client.
Business Analyst-2
MICRO FOCUS
Bangalore
06.2018 - 08.2021
- Responsible for Identifying data sources, gathering data and performing data analysis.
- Participating in discussions with various levels of customers and IT business stakeholders.
- Developing strong client relationships by building trust, rapport, and positive working relationships with both internal and external stakeholders and team members.
- Attending daily stand-ups, story pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
- Collaborating with the project Management team to suggest enhancement.
- Post Project involvement through extensive Functional testing, Scope Management, UAT, user training, quality review.
- Identifying improvement opportunities increases customer satisfaction.
- Understanding the client requirements, functionality of the system and to prepare, execute test cases as per the requirement.
Technical Specialist-2
INFOSYS BPM LIMITED
Bangalore
09.2016 - 06.2018
- Skilled in IT Technical Infrastructure, web and other applications using industry standard tools & utilities.
- Creating SLA, AHT or Quality report from the data extracted.
- Recognized for excellent interpersonal and effective communication skills.
- Able to lead others in high-demand situations.
- Coaching, guiding, or tacking.
- Report generation and creation of daily performance Dashboards extracting data from Service Now.
- Reporting of the data required for daily project Analysis.
- Trained on ITIL foundation.
Education
B.E. - INFORMATION SCIENCE
Vemana Instute of Technology
Bengaluru01.2015
Skills
- Business analysis
- Project management
- Agile methodologies
- Requirements gathering
- Process improvement
- Stakeholder management
- Technical documentation
- User acceptance testing
- Critical thinking
- Use case development
- Reporting and documentation
- KPI tracking
- Operations management
Certification
- B.E. in Information Science
- ITIL Foundation Certified V4
- ServiceNow certified System Administrator
- Tableau Desktop 10
- EXIN Agile Scrum Master
Hobbies and Interests
- Swimming
- Cooking
- Practicing Yoga
Languages
- English
- Kannada
- Hindi
Personal Details
- Date of birth: 05/13/93
- Marital status: married
- Sports: badminton, swimming
- Interests : Cooking, Yoga
Accomplishments
- Recognized 8 times for accurate contract and entitlement analysis with Micro Focus for the software licenses
- Recognized times for customer satisfaction from Aliaxis client in Mindsprint
- On-Spot award from Infosys for work commitment
Timeline
Lead Business Analyst
MINDSPRINT
07.2023 - Current
IT Analyst Business
DANSKE
08.2021 - 07.2023
Business Analyst-2
MICRO FOCUS
06.2018 - 08.2021
Technical Specialist-2
INFOSYS BPM LIMITED
09.2016 - 06.2018
B.E. - INFORMATION SCIENCE
Vemana Instute of Technology