A Abhiram
Kozhikode
Summary
Customer Service Professional with a strong background in supply chain management and a proven track record in a Fortune 500 company. Demonstrates exceptional communication, problem-solving, and time management skills to ensure efficient operations. Known for high productivity and the ability to build positive relationships through active listening and empathy. Delivers outstanding service by effectively addressing customer needs and fostering satisfaction.
Overview
3
3
years of professional experience
Work History
Associate in Customer Service
Avantor
Coimbatore
08.2022 - Current
- Experienced in handling high-priority customers, helping them expedite orders by working with various suppliers.
- Worked with various suppliers to deeply understand supply chain issues, so that we could minimize backorder issues.
- Run reports on orders that are on hold due to various issues, and work on them to release them on time.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with order processing, returns, product selection, and exchanges.
- Resolved complex problems by working with other departments and various suppliers across the globe to provide solutions that meet customer needs.
- Collaborated with various teams to improve the operational process.
- Receiving purchase orders from customers and processing the orders while considering the driven priorities.
Education
Master of Science - Computer Application
Amrita School of Arts And Sciences
Mysore04-2022
Bachelor of Science - Computer Application
Amrita School of Arts And Sciences
Mysore08-2020
Skills
- Issue resolution
- Call handling skills
- Customer support
- Salesforce and SAP C4C knowledge
- Email organization and order processing
- Report generation
Accomplishments
- Consistently achieved productivity targets set by the organization while providing quality customer experience.
- Received recognition for providing best customer service experience and for consistently achieving quality and productivity target set by the company.
- Been part of multiple projects in customer service and successfully completed assigned projects.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Upper Intermediate (B2)
B2
Timeline
Associate in Customer Service
Avantor
08.2022 - Current
Master of Science - Computer Application
Amrita School of Arts And Sciences
Bachelor of Science - Computer Application
Amrita School of Arts And Sciences
Similar Profiles
Elizabeth HoaglandElizabeth Hoagland
JIT Runner at AvantorJIT Runner at Avantor
KRISTEN BOWLINGKRISTEN BOWLING
Clean Room Senior Technician at AvantorClean Room Senior Technician at Avantor
Breland BurginBreland Burgin
Production Supervisor at AvantorProduction Supervisor at Avantor
SIFANA PADINJAREKKARASIFANA PADINJAREKKARA
Aspirant Learning Acadamy at TeachersAspirant Learning Acadamy at Teachers
SANJU N MSANJU N M
Clinical Data Analyst at ConcertAiClinical Data Analyst at ConcertAi