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ANSHUMAN
Technical Support Engineer
Bengaluru,Karnataka
Summary
Experienced Technical support engineer with 5.8 years of experience providing in-depth technical support to enterprise clients, personal desktop users by troubleshooting, diagnosing and resolving a wide variety of issues. Having worked with enterprise clients has helped me garner skills like strategic thinking, ability to prioritize and troubleshoot challenging situations.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Technical Support Engineer
VMware Software India Ltd
Bengaluru
06.2018 - Current
- Specialized in resolving critical, production down scenarios for enterprise clients/desktop users for VMware Fusion, VMware Workstation products
- Collaborate with Engineering and Technical Account managers to file bug reports and deliver consistent customer experience
- Provided in-depth technical support as a Tier 2 level, while coordinating with new hires technical support specialists to take over calls outside their level of support.
- Troubleshoot Network related issues with Wireless, LAN, DNS, VPN, Bridged & NAT networking modes
- Troubleshoot issues related to Operating systems such as MacOS, Windows, Snapshots, Virtual Machine creation and setup.
- Trained and mentored new employees on providing appropriate solutions, customer relationship management, and advanced product knowledge.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Held meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints.
Technical support Analyst
DXC Technology
Bengaluru
04.2016 - 05.2018
- Act as the initial point of contact for all computer and system related concerns from clients or its employees
- Working on IT service requests created by users through chat, phone, and service request portal
- Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Working on escalated incidents from the level 1 team related to hardware, networking, operating systems, and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor's Degree - Mechanical Engineering
Visvesvaraya Technological University
09.2010 - 05.2015
Higher Secondary Certificate -
Central Board of Secondary Education
04.2009 - 03.2010
Skills
Software Debugging
Network Engineering
Customer relationship management
Root cause analysis
Technical issues analysis
Desktop support
Mac systems
TCP/IP
Interests
Timeline
Technical Support Engineer
VMware Software India Ltd
06.2018 - Current
Technical support Analyst
DXC Technology
04.2016 - 05.2018
Bachelor's Degree - Mechanical Engineering
Visvesvaraya Technological University
09.2010 - 05.2015
Higher Secondary Certificate -
Central Board of Secondary Education
04.2009 - 03.2010