Devesh Kumar
Technology Lead
New Delhi
Summary
Technology lead with over 16 years of experience in designing, implementing, and managing Microsoft-centric IT solutions. Expertise includes Microsoft 365, Windows Server, Active Directory, and Azure infrastructure. Demonstrated success in leading technical teams, driving automation, and enhancing processes to deliver scalable and secure solutions for global stakeholders. Holds certifications as MCITP and MCSA, available for immediate joining.
Overview
18
18
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technology Lead
Infosys Limited
04.2024 - 03.2026
- Led queue monitoring and bin management, improving team efficiency by 15%.
- Implemented automation solutions, reducing manual effort by 20% and improving process efficiency.
- Collaborated with development teams to resolve complex usability issues, resulting in a 10% increase in user satisfaction.
- Managed case assignments to engineers, ensuring timely resolution and high client satisfaction.
Implementation Engineer
Quatrro
05.2023 - 03.2024
- Defined technical project requirements and managed client relationships, ensuring projects aligned with business needs.
- Facilitated stakeholder meetings to align project goals, resulting in improved communication and project success rates.
- Executed data migration projects, including File Server to SharePoint Online migrations and Windows 10 to Windows 11 device upgrades using Intune, ensuring minimal disruption to users.
Senior Engineer
LTI Mindtree
08.2022 - 04.2023
- Served as an Escalation Engineer for Microsoft 365, resolving critical issues and ensuring service availability.
- Handled complex MS Exchange Online cases, providing expert support and mentorship to junior engineers.
- Resolved mail flow issues in Exchange Online and implemented security and compliance policies, enhancing data protection.
- Managed retention policies, MFA, and Conditional Access, strengthening organizational security posture.
- Resolved hybrid and directory synchronization issues, ensuring seamless integration between on-premises and cloud environments.
- Investigated and remediated compromised mailbox incidents, minimizing potential data breaches.
- Supported eDiscovery and content search tasks, assisting legal and compliance teams.
Technical Consultant
Srijan Spectrum (Contractor for LTIMindtree)
05.2021 - 08.2022
- Provided expert support to Office 365 customers with MS Exchange Online issues, improving customer satisfaction scores.
- Resolved mail flow issues in Exchange Online and implemented security and compliance policies, enhancing data protection.
- Managed retention policies, MFA, and Conditional Access, strengthening organizational security posture.
- Resolved hybrid and directory synchronization issues, ensuring seamless integration between on-premises and cloud environments.
- Investigated and remediated compromised mailbox incidents, minimizing potential data breaches.
- Supported eDiscovery and content search tasks, assisting legal and compliance teams.
Sr. Technical Support Associate
Concentrix
05.2019 - 05.2021
- Delivered Office 365 support for MS Exchange Online, SharePoint, and Teams, resolving technical issues and improving user experience.
- Resolved mail flow issues in Exchange Online and implemented security and compliance policies, enhancing data protection.
- Managed retention policies, MFA, and Conditional Access, strengthening organizational security posture.
- Resolved hybrid and directory synchronization issues, ensuring seamless integration between on-premises and cloud environments.
- Investigated and remediated compromised mailbox incidents, minimizing potential data breaches.
- Supported eDiscovery and content search tasks, assisting legal and compliance teams.
Technical Support Engineer
Wipro
12.2018 - 05.2019
- Provided expert support to Office 365 customers with MS Exchange Online issues, improving customer satisfaction scores.
- Resolved mail flow issues in Exchange Online and implemented security and compliance policies, enhancing data protection.
- Managed retention policies, MFA, and Conditional Access, strengthening organizational security posture.
- Resolved hybrid and directory synchronization issues, ensuring seamless integration between on-premises and cloud environments.
- Investigated and remediated compromised mailbox incidents, minimizing potential data breaches.
- Supported eDiscovery and content search tasks, assisting legal and compliance teams.
Specialist
HCL Technologies
10.2013 - 01.2018
- Managed Windows Server infrastructure, ensuring high availability and performance.
- Managed Exchange Server, including mailbox creation, distribution list creation, and mail-enabled security group management.
- Administered Active Directory environments, maintaining user accounts, groups, and security policies.
Sr. Exec Tech Serv Ops
IBM
02.2011 - 10.2013
- Provided L1 Service Desk support, resolving initial technical issues and escalating complex cases.
- Managed queue performance, ensuring timely resolution of incidents.
- Resolved misrouted cases, improving incident resolution efficiency.
Sr Executive Operation
IBM
10.2007 - 01.2010
- Delivered ISP technical support, resolving internet connectivity issues for customers.
- Handled escalated calls, resolving complex technical issues and ensuring customer satisfaction.
- Resolved internet connectivity issues, ensuring reliable internet access for customers.
- Managed router configuration, ensuring optimal network performance.
- Resolved browsing issues, such as slow browsing and intermittent connection loss, improving user experience.
Education
Bachelor of Arts - undefined
Jiwaji University
Gwalior, MPSkills
Microsoft 365
Microsoft Azure
Directory services
Windows Server management
Exchange Online
SharePoint administration
M365 Copilot AI
Automation testing
operational enhancement
team management
Team leadership
setup management
performance monitoring
Issue escalation
Incident control
Security & Compliance
Certification
MCITP - Microsoft Certified IT Professional - Validates expertise in Microsoft server technologies and infrastructure management.
Timeline
Technology Lead
Infosys Limited
04.2024 - 03.2026
Implementation Engineer
Quatrro
05.2023 - 03.2024
Senior Engineer
LTI Mindtree
08.2022 - 04.2023
Technical Consultant
Srijan Spectrum (Contractor for LTIMindtree)
05.2021 - 08.2022
Sr. Technical Support Associate
Concentrix
05.2019 - 05.2021
Technical Support Engineer
Wipro
12.2018 - 05.2019
Specialist
HCL Technologies
10.2013 - 01.2018
Sr. Exec Tech Serv Ops
IBM
02.2011 - 10.2013
Sr Executive Operation
IBM
10.2007 - 01.2010
Bachelor of Arts - undefined
Jiwaji University