Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic
MUHAMADU MANSUR R

MUHAMADU MANSUR R

Technology Lead
Chennai,TN

Summary

Accomplished Technology Lead with extensive experience in Microsoft Exchange Server, Exchange Online, and Active Directory. Proven track record in leading teams and managing complex IT infrastructure projects. Notable achievements include promotions to Technical Lead roles at Infosys Limited and Srijan Spectrum Pvt Ltd, as well as industry-recognized credentials in Azure Fundamentals, Microsoft 365 SCIM Identity, and Security Compliance. Adept at coordinating between advisory units and product specialists to resolve technical issues efficiently. Career goals include furthering expertise in cloud technologies and security compliance to drive organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technology Lead

Infosys Limited
Chennai, India
06.2022 - Current
  • Served as Senior L2 Engineer in Microsoft Exchange Online Premier Support.
  • Achieved promotion to Technical Lead in Exchange Online.
  • Led 12-member team in pilot batch for SCIM Identity Premier Support LOB.
  • Achieved industry-recognized credentials including Azure, M365, and Security compliance fundamentals.
  • Managing 11-member team in Microsoft's SCIM Security and Compliance Premier Business as a Technical Lead.
  • Facilitated coordination between advisory units and product specialists for TRB issues.

Technical Specialist

Srijan Spectrum Pvt Ltd
Bangalore, India
10.2020 - 05.2022
  • Trained on all three LOBs in Microsoft Exchange On-Prem, such as XCSI, XCON, and XADM.
  • Assigned to the client side, Mindtree Private Limited.
  • Daily responsibilities are handling CRITSIT SEVA cases.
  • Handling XCSI as a primary LOB, and XCON and XADM as secondary LOBs.
  • Handling customers across the globe, and providing premier business support.
  • Promoted to Acting Technical Lead to handle a 12-member team.
  • Handling escalated, long-pending premier tickets.
  • Conducting Training for the new batches

Senior L2 System Engineer

IProtech Solutions Pvt Ltd
Coimbatore, India
02.2019 - 10.2020
  • Installed and deployed Storage Space Direct in a production environment.
  • Exchange Mailbox Migration between different on-prem databases.
  • Troubleshooting Exchange 2016 on-premises infrastructure server support by handling escalations.
  • Installing monitoring tools and managing IT infrastructure using mDesk Tool.
  • Co-ordinating with the Microsoft team to fix ADFS and Skype for Business issues remotely.
  • Managing Active Directory and Exchange Servers using mDesk Monitoring Tool.
  • Worked on basic PowerShell commands for the mDesk feature upgrade.
  • Attending client meetings worldwide, and troubleshooting issues related to the monitoring tool.
  • Maintaining and verifying monthly, weekly resource and bandwidth utilisation progress based on monitoring tool data plotting.
  • Managing L1 team to provide technical support to Office 365 customers.
  • Maintaining and managing vulnerability scanning progress using the Nexpose tool.

L2 Service Desk Engineer - Project 2

Info Gnana Solutions Pvt Ltd
Coimbatore, India
02.2018 - 02.2019
  • Worked on Ubersmith and Freshdesk ticketing tool, Max RMM (monitoring tool).
  • LogMeIn (Remote Management tool), Cisco Meraki (Firewall & VPN), Webroot (Antivirus).
  • Worked on the Acronis Backup & Recovery tool.
  • Worked on Cisco Umbrella cloud security platform.
  • Supported and monitored fibre optics cable with Zoyo support.
  • Off-hour maintenance work (FortiGate firewall upgrade, fibre optics network monitoring/troubleshooting, backup/restore, VMWare tools/hardware upgrade, PRTG monitoring).
  • Windows Patch Installation (To apply security patches/fixes and anti-virus updates as released by software manufacturers and anti-virus vendors).
  • Worked on basic operations on VCenter, such as snapshots and VMware tool upgrades.
  • Primary Domain Controller migration for Exchange Server 2010.
  • File server migration (Robocopy).
  • Created and implemented domain-level security policies via PowerShell script for domain users' password expiry alert.

L2 Service Desk Engineer - Project 1

Info Gnana Solutions Pvt Ltd
Coimbatore, India
03.2017 - 02.2018
  • Involved in Exchange Cutover Migration to Office 365 using the MigrationWiz tool.
  • Worked on ConnectWise (ticketing tool), GFI, ScreenConnect, Max Focus (remote management tool), Cisco Meraki (firewall and VPN), Top Rack, and SolarWinds (backup tool).
  • Maintained and managed Active Directory (2008 R2, 2012) user profiles, groups, OUs, permissions, and applied group policy on servers.
  • Managed Office365 partner accounts, licence modification, shared mailboxes, distribution groups, security protection, and spam filters.
  • Worked with vendor on various healthcare third-party applications such as QuickBooks, PM, EHR, Intergy Greenway, and Allscripts.
  • Worked on FTP server client application, Good Sync.

IT Infrastructure Engineer

G2 Technology Solutions Pvt Ltd
Coimbatore, India
04.2015 - 03.2017
  • Administered Active Directory user profiles, groups, OUs, and permissions.
  • Managed user accounts, groups, organizational units, and permissions for shared resources.
  • Managed DNS, DHCP, and WSUS servers for client updates.
  • Participated in migrating Active Directory from 2003 to 2012 R2.
  • Diagnosed and fixed technical problems in Microsoft Outlook.
  • Handled Exchange 2007/2010 Server including creation of mailbox databases and resolution of issues.
  • Configured and maintained domain controllers, FTP servers and web servers.
  • Configured client-server security environment with TrendMicro antivirus.
  • Performed timely data backups with Carbonite software.
  • Managed Remote Desktop Services including RD Session Host for hosting Remote Apps.
  • Managed upgrades, migrations, and troubleshooting of FileMaker applications via RDWeb platform.
  • Configured and installed Hyper-V.
  • Handled network performance optimization in Hyper-V.
  • Installed and configured failover cluster in test environment.
  • Managed setup, adjustments, and surveillance of the PRTG Network Monitoring tool.
  • Managed web server migration from IIS7 to IIS8.
  • Managed VMware environment, including ESXi3.5 and ESXi4.0.
  • Installed and set up Plesk panel to enhance host efficiency.
  • Carried out MY SQL migration processes within UBUNTU setup.
  • Installed, configured, monitored and troubleshooted Storage Craft Image Manager.
  • Executed screenshot verification utilizing Storage Craft Image Manager through Virtual Box.
  • Demonstrated expertise in Incident Management using ConnectWise Ticketing tool.
  • Managed Continuum Remote Monitoring and Management (RMM) Software.
  • Implemented scheduling strategies for Full and Incremental Backups within Shadow Protect Backup application.
  • Monitored Backup alerts related to Verification, Consolidation, Retention and Offsite Replication issues.
  • Worked on Black Guard Third Layer security using OpenDNS.

Associate

HCL InfoSystems Ltd
Coimbatore, India
08.2013 - 04.2015
  • Client Name: Samsung Data Systems.
  • Overseen and supported over 500 end users, resolving technical issues to maintain seamless work operations.
  • Managed overall LAN and WAN operations.
  • Organized IP assignments for both wired and wireless network configurations.
  • Provided technical support remotely using integrated client software.
  • Installed operating systems and configured official software for new employees.
  • Managed tangible IT assets with barcode scanners for accurate asset tracking.
  • Monitored bandwidth health and identified latency issues.
  • Supervised network printer functions for end-user operations.
  • Coordinated service team operations to facilitate hardware replacement efficiently.
  • Setup and maintained Symantec-Antivirus protection in client-server security environments.
  • Installed SAP for finance, production, and sales departments.
  • Managed surveillance equipment functionality for multiple branch offices.
  • Handled the coordination process for all damaged, written-off assets with external vendors.
  • Facilitated smooth operation of video conferencing systems.

Systems Engineer

Velan Info Services India Pvt Ltd
Coimbatore, India
11.2011 - 08.2013
  • Managed installations and configurations for Windows Server 2003, 2008, and Mac OS X Server.
  • Managed Active Directory service and domain-related tasks.
  • Successfully managed Active Directory Sites and Services implementation.
  • Performed basic Active Directory operations such as user creation, password reset, OU creation, and applying group policy.
  • Installed and managed DNS, DHCP, IIS, VPN in Windows Server.
  • Provided support for email services including Outlook 2007, Office 365 with OWA, and Google Apps.
  • Worked on Plesk Panel, WHMCS, and cPanel to manage mail, FTP, SSL certificate submission, and DNS record management.
  • Managed Outlook, Thunderbird, and Apple Mail clients.
  • Performed mail flow-based diagnostics in client and server environments.
  • Provided web hosting support tailored to specific client needs.
  • Managed SOAPe software installation, and provided support.
  • Application support provided for emailer software (bulk emailing).
  • Provided extensive product support to end customers regarding Acronis Software Backup Server.
  • Developed and revised quality management system documentation.
  • Logged detailed records of user support calls.
  • Managed incidents efficiently utilizing the Cerberus (Cerb-6) system.

Education

B.Tech - Information Technology

Nandha Engineering College
2010

Higher Secondary - Science Group

Govt boys Higher Secondary School
2006

SSLC - Science

Govt boys Higher Secondary School
2004

Skills

  • Microsoft Exchange Server
  • Exchange Online
  • Active Directory
  • Azure Fundamental
  • Microsoft 365 SCIM Identity
  • Microsoft 365 SCIM Security and Compliance

Certification

  • End User Specialist, 2011-04-14
  • Microsoft Certified Technology Specialist in Windows Server 2008 Active Directory, Configuration, 2013-05-17
  • AWS Certified Cloud Practitioner, 2020-12-26
  • Azure Fundamentals AZ900, 2022-10-22
  • Microsoft 365 Fundamentals MS900, 2022-12-17
  • Microsoft Security, Compliance and Identity Fundamentals, 2025-02-25

Accomplishments

  • Insta Award - 2022
  • Insta Award - 2023
  • CSS Award for Excellence - 2023 - 24
  • Best TL Award - 2024 - 25

Languages

English
Advanced
C1
Tamil
Proficient
C2

Personal Information

  • Date of birth: 1988-12-22
  • Gender: Male
  • Nationality: Indian
  • Marital status: Married

Timeline

Technology Lead

Infosys Limited
06.2022 - Current

Technical Specialist

Srijan Spectrum Pvt Ltd
10.2020 - 05.2022

Senior L2 System Engineer

IProtech Solutions Pvt Ltd
02.2019 - 10.2020

L2 Service Desk Engineer - Project 2

Info Gnana Solutions Pvt Ltd
02.2018 - 02.2019

L2 Service Desk Engineer - Project 1

Info Gnana Solutions Pvt Ltd
03.2017 - 02.2018

IT Infrastructure Engineer

G2 Technology Solutions Pvt Ltd
04.2015 - 03.2017

Associate

HCL InfoSystems Ltd
08.2013 - 04.2015

Systems Engineer

Velan Info Services India Pvt Ltd
11.2011 - 08.2013

B.Tech - Information Technology

Nandha Engineering College

Higher Secondary - Science Group

Govt boys Higher Secondary School

SSLC - Science

Govt boys Higher Secondary School

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MUHAMADU MANSUR RTechnology Lead