Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abhishek Pandey

Abhishek Pandey

Technical Specialist
Ghaziabad

Summary

Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources.

As a quick learner, I grasp new technologies when the industry demands. To give an example I learnt 2 completely new tools within a year and lead the deployment projects to completion.

Over 7+ years in Information Technology support roles involving large-scale, distributed environments and eager to leverage my field experience in new position with room for advancement. Successful track record leading implementation, road mapping and risk assessment.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
5
5
Certificates

Work History

Technical Specialist

Accenture
Gurugram
09.2021 - Current
  • Deployment, upgrade and operational support on Splunk and Microfocus tools for more than 10 clients
  • Data collection and event management for cloud (Azure EventHub and AWS CloudWatch), database, servers and applications
  • Scripting daily tasks like agent deployment, onboarding and offboarding of CI, thresholds modification
  • Design and develop dashboards and reports
  • Analyze incident trend to identify the top talkers and build a plan for incident reduction
  • Review technical documents and collaborate on customized design to achieve process improvement and compliance.
  • Develop and execute training plan for resources on technology and process

IT Specialist

HCL Technologies
Noida
08.2019 - 09.2021
  • SolarWinds
  • SolarWinds Orion NAM & SAM deployment, upgrades and operational support experience.
  • Integration with ticketing tools like ServiceNow and event management layer like Moogsoft, Splunk, OBM
  • Server & Application Monitoring on AD, Exchange, Database, Cloud
  • Design reports, dashboards and custom alerts using SQL/SWQL
  • Network device configuration backup & IPSLA monitoring
  • scripting daily tasks like onboarding and offboarding, maintenance rules, IP Address allocation


  • LogicMonitor
  • Deployment of LogicMonitor for more than 15k CIs, monitoring servers and application, network, security and voice
  • Scripting daily tasks like onboarding and offboarding, create service aggregators, configuration backup reports, create functions, modify custom properties and create maintenance rules
  • Develop and execute the training & transition plan

SW Tech Support Analyst

Accenture
Gurugram
04.2017 - 08.2019
  • Operations Manager
  • OMI high availability deployment
  • Deployment of monitoring policies and management packs for Azure/AWS/Sharepoint/AD/JBOSS/MSSQL/Postgress/Citrix
  • Design management templates and aspects.
  • Experience on event mapping, automatic assignment rules, event correlation, agent configuration & troubleshooting, ServiceNow integration and RTSM administration.
  • Agent upgrades using automation workflows in MicroFocus OO.


  • SiteScope
  • Administration and deployment of Sitescope including monitor creation & deployment, remote server configuration, event mapping, LDAP mapping, integration with OMi and reporting.


  • UCMDB
  • UCMDB deployment, infrastructure discovery, CI management, reporting, LDAP and CyberArk integration
  • Experience with Modeling Studio, Enrichment manager, Reconciliation rules, integration with OMi RTSM

Systems Engineer

TCS
Noida
07.2014 - 04.2017
  • Universal Discovery and Asset Management
  • Discovery of IT infrastructure including servers, personal computers, databases and running software and managing the information in HP Asset Manager.
  • Scripting the installation & troubleshooting of discovery agents
  • VBA Scripting to optimize and reduce the efforts on reporting

Education

Bachelor of Technology - Information Technology

SRM University
07.2010 - 06.2014

CBSE 12th - Science

D.L.F. Public School
03.2008 - 04.2009

CBSE 10th -

D.L.F. Public School
03.2006 - 04.2007

Skills

    SolarWinds NAM & SAM, Splunk, LogicMonitor, MicroFocus OBM, NNMi, Sitescope, Syslog-NG

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Certification

SolarWinds SCP Design & Architecture

Timeline

Technical Specialist

Accenture
09.2021 - Current

SolarWinds SCP Design & Architecture

05-2021

LogicMonitor Certified Developer

04-2021

LogicMonitor Certified Implementer

04-2021

LogicMonitor Certified Professional

04-2021

LogicMonitor Certified Associate

01-2021

IT Specialist

HCL Technologies
08.2019 - 09.2021

SW Tech Support Analyst

Accenture
04.2017 - 08.2019

Systems Engineer

TCS
07.2014 - 04.2017

Bachelor of Technology - Information Technology

SRM University
07.2010 - 06.2014

CBSE 12th - Science

D.L.F. Public School
03.2008 - 04.2009

CBSE 10th -

D.L.F. Public School
03.2006 - 04.2007

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Abhishek PandeyTechnical Specialist