HITESH KUMAR

Dedicated EMS Engineer with expertise in Micro Focus ITSM tools such as SMAX and OBM, alongside strong proficiency in Linux RHEL and Kubernetes. Demonstrates a successful track record in ITSM implementation and automation for top enterprises, including Bharti AXA and LIC India. Possesses strong skills in incident management, SLA configuration, and system integrations to optimize IT operations. Holds multiple certifications including OBM, SMAX, and Network Security (ICSI CNSS), emphasizing a commitment to enhancing efficiency and reliability.

• Date of Birth: 05/03/93
• Marital Status: Married

• English
• Hindi
• Marwari

I hereby declare that the information provided above is accurate to the best of my knowledge., 03/28/25, Mumbai

• ICSI | CNSS Certified Network Security Specialist
• Introduction to Service Management with ITIL 4
• SMAX Certified Specialist – Micro Focus
• Operations Bridge Manager Specialist – Micro Focus
• Identity Manager Identity Applications Administrator Certified Professional – Micro Focus

• Expertise in implementation, support, and customization of OPENTEXT tools such as SMAX, OBM (Classic & CDF), OBR, NNMi, SiteScope, OO, BVD, and COSSO, UCMDB.
• Strong troubleshooting skills in Linux RHEL, Kubernetes, API, and Windows.