Shashikant Anchan
E-commerce|Customer Care|Vendor Management|Network Builder|Program Manager Specialist
Bangalore,KA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Service Management Manager
Flipkart Internet PVT Ltd
Bangalore, KA
2021.01 - Current
- Project Management for Large Appliances, Furniture, Mobiles & Small Home Appliances
- Maintaining a vendor/partner module & to ensure the demand & planning are accurate to maximize ROI
- Add serviceability pincodes to keep track of network expansion
- Liaise with the Category team to have them know which pincodes have no demand and to run some promotions to increase the demand
- Analyze data in order to find various ways to bring goodness from it
- Identify the best method for managing cost savings
Fleet Manager
VOGO Automotive PVT LTD
bangalore, ka
2019.04 - 2021.01
- Handling a large fleet size of over 4500 vehicles and over 200 fleet executives in multiple geographies, reporting to the head of Operations - South region
- Effectively managed a fleet of over 4500 Bikes, in multiple cities while maintaining a 96% of availability to customers
- Responsible for complete Asset Management of the fleet
- Handled a peak team strength of over 200 fleet executives
- Conduct Fleet Evaluations to ensure maintenance standards are met
- Reduced vehicle downtime to less than 24 hours by way of process enhancements and fleet automations
- Negotiated best price between vendors for repeat purchase orders
- Met and exceeded revenue, miles and utilization on my fleet as per weekly goals set
- Consistently exceeded expectations in terms of fleet KRAs, customer scores, revenue and NPS
- Instrumental in setting up cross functional processes to minimize servicing downtime of the fleet
- Ensured bottom line growth by overseeing equipment acquisition to ensure best value and price negotiation
- Responsible for goal setting and performance evaluation for the entire fleet.
Account Manager
Flipkart Internet PVT LTD
2014.06 - 2019.04
- Handling multiple brands in the large category for Flipkart Internet Pvt ltd
- Responsible for brand management and ground operations, logistics and installation for key brands such as Sony, LG, Bosch Hitachi etc
- Handled key brands LG, Bosch, Haier, Sony, Hitachi as part of large appliances brand engagement
- Overlooked logistics and aftersales installation service for customers
- Maintained 90% Day1 SLA Installation in Metro Cities & 70% in Non-Metro
- Built capacity for clusters within City and PAN India
- Analysed how brands are positioned in the market and crystalized targeted consumers insights
- Execute brand strategies into brand plans, brand positioning and go-to-market strategies
- Lead creative development and create motivating stimulus and get targeted population to “take action”
- Establish performance specifications, cost and price parameters, market applications and sales estimates
- Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues
- Monitor product distribution and consumer reactions
- Align the company around the brand’s direction, choices and tactics
Client Services
Xchanging Technology Services Pvt. Ltd
bangalore, ka
2010.12 - 2014.06
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Team Supervisor
Scicom Contact Center PVT. LTD
2005.01 - 2008.10
Education
BBA - Operations Management
Madras University
ChennaiSkills
Service Team Management
Negotiation
Project Management
Operations management
Key Performance Indicators
Verbal and written communication
Data validation
Operational analysis
Timeline
Service Management Manager
Flipkart Internet PVT Ltd
2021.01 - Current
Fleet Manager
VOGO Automotive PVT LTD
2019.04 - 2021.01
Account Manager
Flipkart Internet PVT LTD
2014.06 - 2019.04
Client Services
Xchanging Technology Services Pvt. Ltd
2010.12 - 2014.06
Team Supervisor
Scicom Contact Center PVT. LTD
2005.01 - 2008.10
BBA - Operations Management
Madras University