Anish Antony
Kottayam, Kerala
Summary
Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Driven to achieve the best results for customers. Dedicated with years of experience working in high-pressure environments. An adept presenter, communicator and problem-solver used to dealing with a diverse audience and achieving the best results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Representative
RR Donnelley
03.2021 - 01.2024
- Provided exceptional customer service by promptly answering inquiries and resolving customer issues, resulting in a customer satisfaction rate of 95%.
- Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 30% reduction in average handling time.
- Conducted product demonstrations and provided guidance to customers on how to effectively utilize software tools, resulting in a 25% increase in customer adoption.
Business Development Representative
Swiss Precision
07.2018 - 12.2020
- Conducted sales presentations and product demonstrations to potential clients
- Participated in sales meetings and provided updates on market trends and client feedback
- Maintained strong relationships with existing clients and identified opportunities for upselling and crossselling
Associate Accountant
Bluemart
01.2017 - 07.2018
- ▪ Compiling and reviewing financial information.
- ▪ Preparing financial forms, documents, and reports.
- ▪ Maintaining records and filing systems.
Real Estate Consultant
Sky Enterprises
05.2012 - 01.2015
- Conducted market research and analysis to identify potential properties for clients
- Conducted property viewings and provided detailed information to clients
- Advised clients on property valuation, investment strategies, and negotiation tactics to maximize returns on their real estate investments.
Education
Bachelor of Business Management in International Business (BBM IB) -
Karmel Vidya Bhavan Trust. Christ Colleg
Pune03-2021
Skills
- ERP
- Salesforce
- PowerPoint, Word
- Complaint Resolution
- Customer relationship management (CRM)
Certification
Certification of Completion in Data Science & Machine Learning Data Trained July 2024
Certification for Successful Completion of the Curated Course Customer Service - Bootcamp RR Donnelley June 2023
Certificate of Achievement for the successful completion of Customer Service Success RR Donnelley June 2023
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Intermediate (B1)
Marathi
Intermediate (B1)
German
Elementary (A2)
Software
Timeline
Customer Support Representative
RR Donnelley
03.2021 - 01.2024
Business Development Representative
Swiss Precision
07.2018 - 12.2020
Associate Accountant
Bluemart
01.2017 - 07.2018
Real Estate Consultant
Sky Enterprises
05.2012 - 01.2015
Bachelor of Business Management in International Business (BBM IB) -
Karmel Vidya Bhavan Trust. Christ Colleg