Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
Generic

Anish Antony

Kottayam, Kerala

Summary

Strongly focused with the ability to complete tasks accurately in a fast-paced environment with conflicting deadlines. Driven to achieve the best results for customers. Dedicated with years of experience working in high-pressure environments. An adept presenter, communicator and problem-solver used to dealing with a diverse audience and achieving the best results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Support Representative

RR Donnelley
03.2021 - 01.2024
  • Provided exceptional customer service by promptly answering inquiries and resolving customer issues, resulting in a customer satisfaction rate of 95%.
  • Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 30% reduction in average handling time.
  • Conducted product demonstrations and provided guidance to customers on how to effectively utilize software tools, resulting in a 25% increase in customer adoption.

Business Development Representative

Swiss Precision
07.2018 - 12.2020
  • Conducted sales presentations and product demonstrations to potential clients
  • Participated in sales meetings and provided updates on market trends and client feedback
  • Maintained strong relationships with existing clients and identified opportunities for upselling and crossselling

Associate Accountant

Bluemart
01.2017 - 07.2018

  • ▪ Compiling and reviewing financial information.
  • ▪ Preparing financial forms, documents, and reports.
  • ▪ Maintaining records and filing systems.

Real Estate Consultant

Sky Enterprises
05.2012 - 01.2015


  • Conducted market research and analysis to identify potential properties for clients
  • Conducted property viewings and provided detailed information to clients
  • Advised clients on property valuation, investment strategies, and negotiation tactics to maximize returns on their real estate investments.

Education

Bachelor of Business Management in International Business (BBM IB) -

Karmel Vidya Bhavan Trust. Christ Colleg
Pune
03-2021

Skills

  • ERP
  • Salesforce
  • PowerPoint, Word
  • Complaint Resolution
  • Customer relationship management (CRM)

Certification

Certification of Completion in Data Science & Machine Learning Data Trained July 2024


Certification for Successful Completion of the Curated Course Customer Service - Bootcamp RR Donnelley June 2023



Certificate of Achievement for the successful completion of Customer Service Success RR Donnelley June 2023

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Intermediate (B1)
Marathi
Intermediate (B1)
German
Elementary (A2)

Software

Timeline

Customer Support Representative

RR Donnelley
03.2021 - 01.2024

Business Development Representative

Swiss Precision
07.2018 - 12.2020

Associate Accountant

Bluemart
01.2017 - 07.2018

Real Estate Consultant

Sky Enterprises
05.2012 - 01.2015

Bachelor of Business Management in International Business (BBM IB) -

Karmel Vidya Bhavan Trust. Christ Colleg
Anish Antony