Mahesh Surishetty
Associate Manager- Veeva CRM
HYDERABAD
Summary
Service-oriented Associate Manager with commitment to excellence and more than 12+ years of experience. Effective collaborator promoting great Veeva Vault and Veeva CRM skills. Proven history of efficiency and reliability. and Veeva Consultant working on diverse technical engagements of all sizes and complexities and across Pharma industries. Expert in participating in and managing system implementations, leveraging technology to create efficiencies, and exceeding client expectations.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Associate Manager- Veeva CRM
Indegene Lifesystems Pvt Ltd
Bangalore
01.2021 - Current
> Work closely with internal stakeholders to conduct needs analysis requirements gathering.
> Make necessary updates, upgrades modifications to CRM configurations.
> Manage lead ingestion, user administration additionally territory management.
> Responsible to train provide technical support for system users.
> Responsible to develop and maintain documentation on processes, policies, application configuration help modules for CRM system users.
> Lead requirements sessions with business stakeholders to well-understand their needs.
> Work closely with business teams for identifying process reporting improvements.
> Responsible for creating managing CRM roadmap of additional features.
> Work closely with sales, account management, product, and vendors as required.
Education
B.Tech - Computer Science
Jntu University
Hyderabad 05.2007 - 11.2011
Skills
CRM management
CRM Integration
Veeva CRM Configurations
Veeva Vault Configuration
Veeva CRM Admin Certified
Additional Information
Experience Highlights:
- Principal Consultant leading application configuration, support,implementation and maintenance for Veeva – Veeva CRM, Vault Promomats, CLM, Approved Emails, MyInsights and Align.
- Lead Proof of Concept (POC) initiatives to assist in defining technology direction and enabling business strategy
- Working with Veeva Service and alliance team and IT team for timely resolution of functional, technical and project issues
- Manage the delivery of CRM configuration, custom assembly development, integration code and data migration on Veeva CRM based project
- Well versed working with customers/teams across various geographical locations and cultures.
- Enabled Veeva Preferred Service Partnership to Indegene and Working on Veeva Technical Partnership , which is at final stage of approval.
- Responsible for gathering & understanding business requirements, design, development, testing and support for Vault Promomats implementations.
- Team member for Salesforce.com /CRM related projects such as Veeva CRM , Veeva Suggestions, Engage, MyInsights .
- Work directly with business owners to gather requirements for Veeva Vault / Veeva CRM and translate those business requirements into technical specifications and solution.
- Perform Risk Impact Assessment for upcoming Veeva Vault General releases to recommend to the business new platform features.
- Provide Cross Veeva Vault Governance support by creating best practices in area of Vault domain management, Single sign on and Change and Release Management.
Certification
Veeva CRM White belt : https://credentials.veeva.com/c793b842-40ed-4ec8-8f4a-5b9a31eab774
Timeline
Veeva CRM White belt : https://credentials.veeva.com/c793b842-40ed-4ec8-8f4a-5b9a31eab774
01-2022
Associate Manager- Veeva CRM
Indegene Lifesystems Pvt Ltd
01.2021 - Current
B.Tech - Computer Science
Jntu University
05.2007 - 11.2011