Aabha Pandey
New Delhi
Summary
Accomplished professional with a proven track record at Alliance Air, adept in strategic planning and critical thinking. Excelled in enhancing operational efficiency by developing insightful reports and presentations, leading to informed decision-making. Skilled in customer support and report preparation, achieving significant improvements in customer satisfaction and process optimization.
Overview
9
9
years of professional experience
Work History
Officer
Alliance Air
New Delhi
02.2023 - Current
- Processing different types of refunds, corrections in PNR, rescheduling, and reaccommodating.
- Monitoring calls and maintaining the volume.
- Maintain records of SOL and generate reports on a daily basis for the finance team.
- Maintaining all types of data, including refunds, rescheduling, and re-accommodation, along with daily and monthly reports, to ensure accuracy and consistency.
- Develop a comprehensive PowerPoint presentation highlighting key findings, trends, and insights.
- Present the findings to the Chief Commercial Officer (CCO) during the monthly review meeting, facilitating informed decision-making, and strategic discussions.
- Handling grievance.
Operations Executive
Cardekho
New Delhi
02.2021 - 04.2022
- To monitor live auctions, provide training and support to buyers to bid online, ensuring competition and quality during the auction.
- Follow up with the seller for approval, and follow up with dealers for payments for approved cases.
- Coordination with buyers and sellers for smooth closure of deals.
- Reporting payment status and daily progress.
- Processing company receipts, invoices, and bills.
- To build and maintain relationships with existing buyers, dealers, and sellers.
- To achieve monthly targets (buyer acquisition, fulfillments, conversion percentage, and revenue) with the company's policies and operational guidelines.
- To achieve monthly targets (buyer acquisition, fulfillments, conversion percentage, and revenue) with the company's policies and operational guidelines.
Supervisor of Renewal Retention
Inter Global Business Support LLP
New Delhi
09.2018 - 01.2021
- Handled four members of the team, and their responsibilities are making comparison quotations and retaining renewals.
- I maintained the data for my team's work and published the daily report to my senior authority.
- Arranged training session for new joinees.
- Handled the escalation calls, as well as emails, and gave proper solutions to customers on time.
- Keep detailed records of each and every policy. Modify the quotes if they are expired, and conduct a risk assessment by checking the claim status and damages of the vehicle to provide a better premium as per risk coverages.
Customer Care Executive
Bajaj Allianz General Insurance
New Delhi
07.2016 - 10.2017
- Providing information to the customers about their policy wordings and claim status, solving the problem, registering their complaints, and assisting regarding motor and health claims.
- Providing renewal premium information and coordinating with branches, the HAT team, the enrollment team, and the investigation team for claims.
- I have experience in the Extended Warranty, Motor, and Health departments.
Education
PGDM - Operations Management
Narsee Monjee Institute of Management Studies
Mumbai04-2024
Bachelor of Arts - Political Science
Delhi University
New Delhi04-2017
Skills
- Adaptability
- Good Verbal and written Communication skills
- Strong resolving power
- Critical thinking
- Public speaking
- Customer support
- Report preparation
- Strategic planning
- Work coordination
- Innovation and creativity
Strengths
- QUICK LEARNER
- SELF CONFIDENCE
- ENTHUSIASTIC
- SPECTATOR
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Officer
Alliance Air
02.2023 - Current
Operations Executive
Cardekho
02.2021 - 04.2022
Supervisor of Renewal Retention
Inter Global Business Support LLP
09.2018 - 01.2021
Customer Care Executive
Bajaj Allianz General Insurance
07.2016 - 10.2017
PGDM - Operations Management
Narsee Monjee Institute of Management Studies
Bachelor of Arts - Political Science
Delhi University