K. Ragavendran

Officer

Royal Sundaram General Insurance Co.Ltd.

09.2017 - Current

Responding quickly to customer enquiries made about their insurance policies
Processed applications, payments, corrections, Endorsements and Cancellations
Quality Check QC2 printing and outward
Maintain accurate and relevant customer administrative records
Establishing a client’s insurance needs by asking them relevant questions
Answering inquiries on the status of policy, risk eligibility and underwriting Policies and procedures
Policy issuance on time and ensuring quality of documents (Motor)
Maintain Cell Productivity on daily basis
Clearing a CLAIM TEAM QUIRIES from OPS Side
Coordination skills – Able to coordinate with different teams (INFORMATION TECHNOLOGY, UNDERWRITING, ACCOUNTS TEAM)
Training provided to our team members on daily basis
File to be maintained for RETURN LETTER and CHQ BOUNCED INSTRUMENT received by finance
Coordinate with Finance and Underwriting to arrange refund cheque for end-to-end process
Handing the CHQ BOUNCE case for, Canceling the policy and sending a Letter to Both RTO and Customers end
Maintaining an INWARD for count of policies received and dispatch on TAT
REJECTION POLICIES – report must send to the BDO and Agent people on Daily basis
Checking receipts and payments
Excess amount to refund to the Concern person
Assisted with reviewing and reconciling client financial statements at month-end and year-end close
Process journal entries and perform accounting corrections to ensure accurate records
Prepared agent & Broker commission reports on monthly basics
Preparing monthly MIS of Posted Policy Premium, rejected and cancellation
Account review, submitting insurance claims and processing refunds and collections
Followed up with Technology team on unresolved policy premium issues

Similar Profiles

Bhulakshmi BotlaBhulakshmi Botla

Back Office Associate at Royal sundaram General insurance Co.LtdBack Office Associate at Royal sundaram General insurance Co.Ltd

Rama Swamy MRama Swamy M

Senior Manager - Fraud Control and Investigation Department at HDFC ERGO General Insurance Co.Ltd.Senior Manager - Fraud Control and Investigation Department at HDFC ERGO General Insurance Co.Ltd.