Summary
Overview
Work History
Skills
Training Programs
Managed Projects
Personal Qualifications
Personal Information
Languages
Disclaimer
Languages
Websites
Accomplishments
Timeline
Generic
Aadersh Chakrapani

Aadersh Chakrapani

Thiruvananthapuram

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience

Work History

Customer Care Executive

Reliance BPO
Chennai
03.2024 - 05.2024
  • Answering the queries of the customers from the various points of communication, and there by maintaining the service level of the company and provide 'ON TIME RESOLUTION' to the customers for achieving Customer Operations Performance Centre (COPC) certificate
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Process orders, forms and applications
  • Recommends potential products or services to management by collecting customer information and analysing customer needs
  • Take part in training, the newly joined team members and co-ordinates them for achieving the targets
  • Escalates the problems and issues of the customers using the tools provided, to relevant department for appropriate action to be taken.

Business Development Executive

Citifortune International Marketing Dubai
Dubai
01.2013 - 01.2019
  • Handle marketing and sales related tasks for Du Telecom focusing on bringing in new enterprise clients thus, generating revenue
  • Do Cold calling, contact customers via emails and phone calls to offer them products and services
  • Communicate with customers to identify their requirements and assist them with selecting appropriate products that meet their specifications
  • Visit clients or arrange meetings to discuss a product and how it will meet the requirements
  • Compile, analyse, and interpret sales data to provide reports to management on performance
  • Stay organized and persistent with outreach to prospective clients
  • Lead generation, maintaining a strong opportunity pipeline and document all account activity
  • Forecast and pipeline management using CRM tools
  • Qualify leads into opportunities; manage the sales cycle and timely follow ups with the internal team.

Specialist Operations

Sutherland Global Services
Cochin
01.2010 - 01.2012
  • Real time Queue management and floor adherence tracking for program from other geography
  • Interaction with external and internal clients
  • Data interpretation and analysis & MIS and report generation
  • Watch trend in productivity and adherence and raise alarms appropriately
  • Preparing analysis for programs on weekly monthly and yearly
  • Attend review meetings with senior management.

Project Manager

OrisysIndia Consultancy Services Private Limited
Trivandrum
01.2019
  • Responsible to Manage the initiatives of Business Development activities taken by the Hierarchy
  • Led the Teams in Projects to satisfy the requirements of clients and take initiatives to enhancing and optimizing the Project Processes to ensure growth and success
  • Specializes at optimizing Functional Management
  • Analysing business operations, identifying clients needs, tracking and analysing reports, determining trends and variances
  • Resolved complex administrative problems, saved valuable time, and increased productivity in the organization
  • Trusted to assist VP of Operations with completing monthly/quarterly performance reports for stakeholders.

Skills

  • Office Suite - MS Office, HTML, CSS
  • Business Analysis and Reporting
  • Call Center Operations
  • Process Improvement
  • Customer Relationship Management
  • Adaptability and Flexibility
  • Positive Attitude
  • Quality Assurance

Training Programs

  • Customer Relationship Management
  • Computer Application, Tally
  • Digital Marketing

Managed Projects

  • Kerala Government - KDISC Projects (2019-2024), Digital Workforce Management System (DWMS):(Team Strength 3 TLs & 45 agents) (DWMS) is a platform that connects job aspirants from Kerala with job providers around the world.
  • Young Innovators Programme, (1 TL & 15 agents) Build a strong pool of mentors to identify, assess and track innovations as well as provide young innovators the necessary academic, domain specific
  • Digital Marketing Projects(2022 - 2023), Rodhini - Kerala project (UK Client) Falcon - Qatar Project
  • ASAP Admission Program (2023 - 2024, EA Certification)
  • OrisysAcademy Admission Program (IT Skills2019 - 2024)

Personal Qualifications

Bachelor's Degree in Commerce with Computer Application from Kerala University

Personal Information

  • Passport Number: S5804387
  • Date of Birth: 05/30/83
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Malayalam
  • Hindi
  • Tamil

Disclaimer

I here by declaring that the above-mentioned details are true and best to my knowledge and belief.

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

Websites

Accomplishments

Received client appreciation multiple times for exceptional performance and dedication to meeting client needs. As KKEM project Head, received a token of appreciation from OrisysIndia for driving initiatives and achieving project objectives.

Timeline

Customer Care Executive

Reliance BPO
03.2024 - 05.2024

Project Manager

OrisysIndia Consultancy Services Private Limited
01.2019

Business Development Executive

Citifortune International Marketing Dubai
01.2013 - 01.2019

Specialist Operations

Sutherland Global Services
01.2010 - 01.2012

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Aadersh Chakrapani