Aadhavan Srinivasan
Chennai
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Reliance digital
Chennai
12.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Assistant Department Manager
Infinity Retail LTD (TATA CROMA)
Chennai
04.2018 - 12.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed strategies to improve customer service, performance, and productivity.
- Provided guidance and mentoring to department staff members.
- Coordinated daily operations within the department.
- Developed policies and procedures for the department.
- Conducted regular meetings with team members to discuss progress on projects and tasks.
- Maintained records of employee attendance, absences, vacation time.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
Store Manager
Jio (Reliance Digital LTD)
Chennai
12.2015 - 03.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Manage daily operations of staffs and promoters.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
Sales Executive
Apple Promoter
Chennai
02.2013 - 09.2015
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
Education
B.Tech - Mechanical Engineering Technology
Dr.M.G.R. Educational And Research Institute
Maduravoyal03-2012
Skills
- Records Management
- Stock management
- Store Organization
- Department Oversight
- Loss Prevention
Timeline
Assistant Store Manager
Reliance digital
12.2023 - Current
Assistant Department Manager
Infinity Retail LTD (TATA CROMA)
04.2018 - 12.2023
Store Manager
Jio (Reliance Digital LTD)
12.2015 - 03.2018
Sales Executive
Apple Promoter
02.2013 - 09.2015
B.Tech - Mechanical Engineering Technology
Dr.M.G.R. Educational And Research Institute
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