Aadil Sudhir
Cochin
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Team Lead
HTIC Global
Cochin
07.2023 - Current
- Built and guided B2B team for insurance services.
- Developed and implemented SOPs, call flow scripts, and processes.
- Collaborated with other departments such as marketing and sales, in order to increase cross-team collaboration.
- Recruited new employees as needed while adhering to company recruitment policy.
- Perform regular quality check to ensure accuracy of output
- Building and monitoring of agent KPI
- Identified areas of improvement within the department through data analysis techniques.
- Provided guidance and mentorship to junior staff members as required.
- Organized daily tasks for team members and provided feedback on their performance.
- Managed employee attendance records accurately and efficiently.
- Assisted in training new employees on company policies and procedures.
Subject Matter Expert
HTIC Global
Kochi
10.2020 - 07.2023
- Progressed from Insurance sales consultant to Sr. Insurance Sales Consultant and subsequently to SME within this period.
- Collaborated in a small team to meet both team and personal targets.
- Created details reports on team stats and ensured members are productive.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
Consultant
Unimoni Global Services
Kochi
07.2018 - 02.2022
- Resolved customer queries and issues promptly and efficiently.
- Assisted customers with complaints and queries via email to ensure efficient and timely transactions, coordinating with the backend team to gather necessary customer information and meet their needs.
- Consistently meeting and exceeding key performance indicators through diligent adherence
Associate
Sutherland Global Services
Kochi
04.2016 - 06.2018
- Enhanced sales and retention performance at McAfee.
- Providing personalized plan recommendations tailored to each customer's specific requirements.
- Enhanced business retention and sales outcomes at Equifax through effective strategies.
- Delivered the best service by offering a seamless client experience and effectively managing business operations at Equifax.
- Provided expert credit consultation and advice for managing credit reports and lines of credit.
Education
B.com - Finance And Taxation
Vidyaniketan College
Ernakulam, KL01-2016
Higher Secondary - Commerce
The Delta Study
Kochi, KL01-2013
10th -
The Delta Study
Kochi, KL01-2011
Skills
- Leader
- Sales prowess
- Excel
- MS Word, Excel, and Outlook
- Microsoft PowerPoint
- Google Drive
- Customer support
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Affiliations
- Football
- Cricket
- Books
- Documentary
Accomplishments
- Multiple Top performer awards in sales from HTIC
- Multiple consistent performer awards in sales from HTIC Global.
- Football and cricket team champions in Unimoni.
- Multiple school level sports awards for athletics and sports
Certification
- Leadership Training from Juno Institute
References
References available upon request.
Timeline
Assistant Team Lead
HTIC Global
07.2023 - Current
Subject Matter Expert
HTIC Global
10.2020 - 07.2023
Consultant
Unimoni Global Services
07.2018 - 02.2022
Associate
Sutherland Global Services
04.2016 - 06.2018
B.com - Finance And Taxation
Vidyaniketan College
Higher Secondary - Commerce
The Delta Study
10th -
The Delta Study
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