Aadiluddin Shaikh
Surat
Summary
Dynamic Support Engineer with a proven track record at Insight Print Communication Pvt Ltd, excelling in technical support and network troubleshooting. Adept at enhancing system performance and fostering customer relationships, I leverage strong decision-making skills to resolve complex issues efficiently, ensuring high levels of client satisfaction and operational excellence.
Overview
8
8
years of professional experience
Work History
Support Engineer
Insight Print Communication Pvt Ltd
Surat
11.2024 - Current
- Provided technical support for clients in the field.
- Maintained inventory of spare parts, supplies, and equipment.
- Installed operating systems, drivers, patches and other applications.
- Resolved customer issues remotely and on-site.
- Monitored system performance and identified potential areas of improvement.
Field Engineer
Railtel Corporation of India Ltd
Surat
07.2019 - 11.2024
- Troubleshot customer networking issues using remote access tools to enhance service efficiency.
- Assisted in developing new products and services to meet market demands.
- Prepared project status reports for stakeholders to ensure clear communication of progress.
- Performed maintenance activities on existing networks, including patching and firmware upgrades.
- Established strong relationships with vendors to guarantee timely equipment delivery.
- Coordinated with cross-functional teams to ensure successful project implementation.
- Installed and configured network hardware, software, and cabling for clients.
- Provided technical support through phone, email, and onsite visits, ensuring customer satisfaction.
Service Engineer
KTI Machinaries
Surat
01.2018 - 06.2019
- Resolved customer service requests within the given time frame.
- Performed preventive maintenance of customer systems as per schedule.
- Analyzed complex problems and identified root causes of system failures.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Provided technical support for customers on site or remotely via phone or email.
- Maintained accurate records of work performed in order to ensure quality assurance.
Education
Bachelor of Engineering - Electronics & Communication
C.K Pithwala College Of Engineering & Technology
Magdalla, Surat04-2017
High School Diploma -
Mount Zion Mission
Unn, Surat03-2013
Secondary School Certificate - English Education
Deacons Foundation
Sachin, Surat03-2011
Skills
- Technical support
- Network troubleshooting
- System performance monitoring
- Operating system installation
- Remote access tools
- Customer relationship management
- Project coordination
- Project management
- Remote support
- Troubleshooting and Diagnostics
- Application installations
- Technical writing
- Technical documentation
- Troubleshooting skills
- Remote assistance
- Decision-making
- Leadership team Management
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Gujrati
Advanced (C1)
C1
Urdu
Beginner
A1
Timeline
Support Engineer
Insight Print Communication Pvt Ltd
11.2024 - Current
Field Engineer
Railtel Corporation of India Ltd
07.2019 - 11.2024
Service Engineer
KTI Machinaries
01.2018 - 06.2019
Bachelor of Engineering - Electronics & Communication
C.K Pithwala College Of Engineering & Technology
High School Diploma -
Mount Zion Mission
Secondary School Certificate - English Education
Deacons Foundation
Similar Profiles
Priyanshu KumarPriyanshu Kumar
Mail Handler at Ankita Communication Pre Press To PrintMail Handler at Ankita Communication Pre Press To Print
Mohd Wajahath HussainMohd Wajahath Hussain
Quality Assistant at CORAL PRINT PACK PVT LTDQuality Assistant at CORAL PRINT PACK PVT LTD
MANJULA BNMANJULA BN
Executive-Accounts at Mermaid Print Concepts Pvt Ltd.Executive-Accounts at Mermaid Print Concepts Pvt Ltd.
GAURAV PATELGAURAV PATEL
Assistant Manager B2B at Bharti AirtelAssistant Manager B2B at Bharti Airtel
DHAVALKUMAR KHALASIDHAVALKUMAR KHALASI
Mechanical Commissioning Specialist at FGP 3GP Tengiz Chevron (Novus-Bolashak)Mechanical Commissioning Specialist at FGP 3GP Tengiz Chevron (Novus-Bolashak)