Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
CustomerServiceRepresentative
Rajeev Kumar

Rajeev Kumar

Windows Premier Support Engineer
Bangalore

Summary

Google and Azure Certified Enthusiastic and experienced Windows Server engineer with 3.5 Years of experience , diverse knowledge of installing, configuring, building and maintaining server environment, exposed in areas of disaster recovery and security, willing to utilize my skills and experience in a growth oriented organization.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Support Engineer

Microsoft
Bangalore
07.2023 - Current
  • MS Failover Cluster 2016, 2012R2, 2012 and 2019 Installation, Configuration and Troubleshooting
  • Managing installation and configuration of Windows server 2008 R2, 2012 R2 and 2016, Roles and features
  • Cluster Quorum, Witness Disk, HA,CSV, Log file, File Share Witness, Failover Policy, Mount Volume, Add Disk and Storage, Resource Fail, Node Down, Add Node, IP Address, SQL Cluster, Multi Site Cluster and Etc.
  • Handling technical escalations from Microsoft enterprise and premier customers on Hyper-V, Failover cluster manager, Storage, backup and High Availability issues
  • Managing Cluster shared volume and troubleshoot failure in connections with storage
  • Collaborate on bridge calls with different technical pods to provide support and best practices to keep the production servers running
  • Providing route cause analysis on issues with Hyper-V servers getting failed, Failover cluster manager roles and nodes getting failover and ISCSI related issues
  • Hand on experience on handling VSS and Windows server backup issues
  • Experience in analyzing Vss and VML logs, Cluster validation report and PROCMON logs
  • Creation of Knowledge base for critical analyzed cases.

NOC Engineer

Kaseya Software’s Private Limited
Bangalore
08.2021 - 04.2023
  • Maintaining 2000 Servers and 15000 workstations Windows Patch installation and Mitigate the Vulnerability of all servers along with weekly report and shared the detailed patch report with Management
  • Produced MIS and reports monthly / weekly/daily, Updating customers and senior’s leaders on progress and roadblocks
  • Working on O365 – User Creation /deletion, Inbound/ Outbound mail restriction as per client needs
  • Monitoring servers and applications for any offline, service stopped, Mail flow
  • Troubleshooting the issue and escalating to customer if required.

System Administrator

ITechserv
Mohali
11.2019 - 08.2021
  • Design, implement, install, configure and troubleshoot Microsoft server 2012, 2016, 2019
  • Troubleshooting and maintenance Active directory, DNS and DHCP
  • Implementing, Managing and Monitoring Network Devices
  • Develop solutions to customer problems using the best technologies available
  • Investigating, resolving and closing user reported PC problems and application issues through
  • Our ticketing system
  • Building, Configuring, Patching, Upgrading, Backup and troubleshooting of Physical and Virtual Windows Machine
  • Performs administration activities such as setting user accounts, roles, access, and privileges.

Education

Bachelor Of Computer Science - Computer Science Engineering

Punjab Technical University
Punjab
08.2016 - 08.2020

Skills

Hyper- v -Server Administration -VMwareundefined

Certification

Microsoft certified: Azure Fundamental

Affiliations

Ludhiana College of Engineering and Technology affiliated to Punjab Technical University-B-Tech in Computer Science & Engineering . Date- Signature- Rajeev Kumar.

Timeline

Support Engineer

Microsoft
07.2023 - Current

NOC Engineer

Kaseya Software’s Private Limited
08.2021 - 04.2023

System Administrator

ITechserv
11.2019 - 08.2021

Bachelor Of Computer Science - Computer Science Engineering

Punjab Technical University
08.2016 - 08.2020

Similar Profiles

CREATE PROFILE
Rajeev KumarWindows Premier Support Engineer