Anirudh Rodda
Senior Cloud Support Engineer
Hyderabad,TS
Summary
Knowledgeable server and cloud support professional with strong background in cloud infrastructure and support. Proven track record of resolving complex technical issues and optimizing client cloud environments. Demonstrated proficiency in troubleshooting and customer communication. Proficient in Linux, Windows and VMware technologies with keen ability to solve complex technical issues.
Professional with strong background in Linux system administration, adept at managing and optimizing complex IT infrastructures. Known for collaborative efforts and ability to adapt to changing needs, ensuring seamless operations and achieving targeted results. Expertise in system performance tuning, network configuration, and scripting, coupled with proactive mindset and problem-solving skills highly valued by employers.
Knowledgeable [Desired Position] with strong foundation in VMware cloud technologies and virtualization. Proven track record in optimizing cloud infrastructure and enhancing system reliability. Demonstrated expertise in troubleshooting complex issues and implementing effective solutions.
Overview
5
5
years of professional experience
Work History
Senior Cloud Support Engineer
Indian Financial Technologies and Allied Services
02.2021 - Current
- Participated in after-hours on-call support rotations, ensuring round-the-clock availability for critical incidents resolution.
- Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
- Managed multiple projects concurrently, ensuring timely completion within the expected timelines.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Diagnosed and executed resolution for network and server issues.
- Improved system performance by optimizing Linux server configurations, implementing efficient backup processes, and performing regular maintenance tasks.
- Resolved complex technical issues promptly by leveraging strong troubleshooting skills and root cause analysis techniques.
- Contributed to incident response efforts as needed to address urgent situations quickly and effectively.
- Stayed up-to-date on the latest developments in Linux technologies and best practices, sharing knowledge with team members to continuously improve processes and systems.
- Provided training and mentoring to junior team members, building their skills in Linux administration and fostering a collaborative work environment.
- Interacted directly with users to diagnose and correct major system issues and address concerns.
- Reduced downtime during planned system upgrades, maintaining seamless user experiences through thorough testing and rollback planning.
- Tuned system performance to optimize efficacy of new and existing hardware components.
- Collaborated with cross-functional teams to integrate new applications into existing infrastructure, ensuring smooth deployments and optimal performance.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Enhanced server performance by optimizing Linux system configurations and conducting regular maintenance.
- Collaborated with cross-functional teams to ensure seamless integration of new servers into existing networks.
- Provided technical guidance to junior administrators, fostering a supportive learning environment for skill development.
- Increased infrastructure scalability with the implementation of virtualization technologies such as VMware and Hyper-V.
- Streamlined Windows Server installations by creating customized deployment templates and automation scripts.
- Led server infrastructure development, quality assurance, staging and production systems.
- Ensured reliable storage solutions by deploying, managing, and troubleshooting VMware vSAN configurations across multiple clusters.
- Upgraded and maintained VMware vSphere environments, ensuring minimal disruption to ongoing operations during scheduled maintenance windows.
- Maintained secure environments with regular security patching and vulnerability assessments in compliance with industry standards.
- Reduced downtime through proactive monitoring and resolution of issues in VMware vSphere environments.
- Participated in system development life cycle from requirements analysis through system implementation.
- Reduced downtime through proactive monitoring and timely resolution of server issues.
- Increased efficiency in server deployment through automation of repetitive tasks using scripting languages.
- Actively participated in ongoing professional development opportunities, staying current on industry trends and emerging technologies.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Provided OS support (Linux & windows) to internal and external customers in 24/7 uptime environment.
- Analyzed, troubleshot and enhanced server performance to drive efficiency.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Analyzed, identified and resolved complex operating system issues and complex problems.
- Played a key role in successful migrations using VMware HCX, coordinating closely with cross-functional teams to minimize disruptions during transitions.
- Served as an escalation point for complex technical issues, providing expert guidance in resolving critical incidents quickly and effectively.
- Streamlined data storage processes with the implementation of efficient backup strategies, minimizing resource consumption.
- Worked closely with stakeholders to prioritize remediation efforts based on risk levels associated with identified vulnerabilities.
- Reduced ticket response time with proactive monitoring and prompt troubleshooting of Linux server issues.
- Contributed to increased system stability by performing regular maintenance tasks on Linux servers.
- Ensured optimal server performance through diligent monitoring and expert troubleshooting of potential issues.
- Served as a key point of contact for clients requiring advanced technical assistace during critical issues.
- Managed escalated client issues, liaising between customers and engineering teams to ensure swift resolution.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
Education
M.Tech - Computer Science
CVR College of Engineering
Telangana 05.2001 -
Skills
Windows administration
Incident management
Virtualization technologies
PowerShell scripting
Linux administration
Troubleshooting
Cloud computing
Data migration
Root-cause analysis
Problem-solving abilities
Time management
Decision-making
Problem-solving
Technical support
Multitasking
Task prioritization
Multitasking Abilities
Adaptability and flexibility
IT best practice framework expertise
Teamwork and collaboration
Operating system upgrades
Linux server management
System performance tuning
Patch management
Infrastructure monitoring
File system administration
Server maintenance
Server management
IP addressing and subnetting
Hyper-v virtualization
Windows server management
File and storage services
Group policy management
Server migration planning
Failover clustering
System updates
System upgrades
Technical troubleshooting
VMware vRealize log insight
VMware vRealize application management pack
VMware vSphere expertise
VMware vRealize network insight
VMware workspace ONE
VMware horizon
VMware cloud director
VMware vRealize operations
VMware vRealize suite
VMware vRealize lifecycle manager
VMware cloud foundation
VMware vCenter server
IP address structure
Storage provisioning
Storage virtualization
Thin provisioning
Snapshot management
RAID configuration
File system management
Risk assessment
Timeline
Senior Cloud Support Engineer
Indian Financial Technologies and Allied Services
02.2021 - Current
M.Tech - Computer Science
CVR College of Engineering
05.2001 -