G Rajesh Kumar
Summary
Skilled Infrastructure Monitoring & Cloud Support Engineer with 5 years in IT operations and incident management. Proficient in Dynatrace, CloudWatch, Grafana, PRTG, and Prometheus, with hands-on experience in AWS and Windows administration. Well-versed in ITIL processes, SLA management, and root cause analysis for global enterprise environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Associate Cloud Support Engineer
RWS Group
Nandyal
07.2021 - Current
- Monitoring AWS EC2, RDS, ELB, and infrastructure components using CloudWatch, Prometheus, and Dynatrace.
- Managed incidents and service requests through ServiceNow following ITIL processes.
- Ensured SLA compliance by prioritizing tickets based on severity and business impact.
- Active Directory support: Password resets, access management, group membership updates.
- Worked closely with Humana VDI users to resolve login failures, slowness, access issues, and profile corruption.
- Performed Windows Server maintenance, patching validation, and IIS configuration.
- Troubleshooting performance issues using logs, dashboards, and monitoring insights.
- Maintained SOPs, documentation, onboarding guides, and shift handover notes.
- Built Jenkins pipelines for EBS snapshot restore and AMI automation (basic level).
- Created SOPs, automation workflows & monitoring documentation for operations teams.
- Formerly SDL Technologies
- Reduced recurring issues through root-cause analysis and pattern-based troubleshooting.
- Optimized monitoring thresholds reducing false alerts by ~20%.
- Improved VDI user experience by documenting common issues and creating quick-fix guides.
- Ensured SLA compliance by prioritizing tickets based on severity and business impact.
- Collaborated with global (US/UK) teams for coordinated support and daily operations.
Education
B.Tech - Electrical and Electronics Engineering
SVR Engineering College
Skills
- AWS (EC2, RDS, EBS, ELB, VPC, CloudWatch)
- ITIL (Incident, Problem & Change Management)
- Dynatrace
- Zabbix
- Grafana
- Prometheus
- Windows Administration
- Linux Administration
- IIS Hosting
- Monitoring Tools: PRTG
- Monitoring Tools: StatusCake
- Client Support & Troubleshooting
- ServiceNow
- Jira
- Ivanti
- AD User Management
Certification
- AWS Cloud Practitioner, In Progress
- Dynatrace Associate Certification, In Progress
Languages
- English
- Telugu
- Hindi
Availability
Immediate
Relocation
Open to PAN India / Remote
Professional Title
Infrastructure Monitoring & Cloud Support Engineer | ITIL | Dynatrace | AWS CloudWatch | ServiceNow | Windows Servers
Languages
Telugu
First Language
English
Advanced
C1
Hindi
Intermediate
B1
Timeline
Senior Associate Cloud Support Engineer
RWS Group
07.2021 - Current
B.Tech - Electrical and Electronics Engineering
SVR Engineering College