Salesforce
Aaditya Arya
Healthcare Management
New Delhi
Summary
Accomplished Team Leader with a proven track record at Mahajan Imaging Pvt. Ltd, adept in Operation & Business Development and Team Supervision. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in service quality. Skilled in analytical thinking and conflict resolution, consistently fostering a culture of continuous improvement and collaboration.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Team Leader
Mahajan Imaging Pvt. Ltd
New Delhi
2021.08 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed Radiology & Pathology Operations & Business Development.
- Devised & implemented Health-Checkups for Corporate partners.
- Managed conflict resolution among Corporate tie-ups, Clients & Aggregators.
- Provided ongoing support to on-board Hospitals, Clinics and Marketing Associates, addressing concerns or questions promptly and resolve the issues.
- Monitored empanelled government healthcare facilities i.e CGHS, ECHS, DGHS, MCD & PSU's invoices.
- Maintained Medical/Clinical research and projects.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Senior Executive, Patient Care Services
Venkateshwar Hospital
New Delhi
2018.06 - 2021.08
Billing Executive
Star Imaging & Path Lab
New Delhi
2015.03 - 2018.06
Education
MBA - Operations Management
Suresh Gyan Vihar University
Jaipur 2019.06 - 2021.11
Bachelor of Arts -
University of Delhi
New Delhi 2015.06 - 2018.07
10+2 -
The National Institute of Open Schooling (NIOS)
New Delhi 2011.03 - 2012.04
High School Diploma -
The National Institute of Open Schooling (NIOS)
New Delhi, India 2009.03 - 2010.04
Skills
Team Supervision
Operation & Business Development
Client Service
Leading Team Meetings
Analytical Thinking
Software
ITDose
HIS
MIS
Excel
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Interests
Listening Music
Reading Books
To Play Cricket
Timeline
Team Leader
Mahajan Imaging Pvt. Ltd
2021.08 - Current
MBA - Operations Management
Suresh Gyan Vihar University
2019.06 - 2021.11
Senior Executive, Patient Care Services
Venkateshwar Hospital
2018.06 - 2021.08
Bachelor of Arts -
University of Delhi
2015.06 - 2018.07
Billing Executive
Star Imaging & Path Lab
2015.03 - 2018.06
10+2 -
The National Institute of Open Schooling (NIOS)
2011.03 - 2012.04
High School Diploma -
The National Institute of Open Schooling (NIOS)
2009.03 - 2010.04
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