Aaditya Arya
New Delhi
Summary
Accomplished Team Leader with a proven track record in Healthcare more than 9 years experience, adept in Operation, Business Development and Team Supervision. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in service quality. Skilled in analytical thinking and conflict resolution, consistently fostering a culture of continuous improvement and collaboration.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Team Leader
TATA1MG
10.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed Radiology & Pathology Operations & Business Development.
- Devised & implemented Health-Checkups for Corporate partners.
- Managed conflict resolution among Corporate tie-ups, Clients & Aggregators.
- Provided ongoing support to on-board Hospitals, Clinics and Marketing Associates, addressing concerns or questions promptly and resolve the issues.
- Grasp knowledge about government healthcare facilities i.e CGHS, ECHS, DGHS, MCD & PSU's invoices.
- Maintained Medical/Clinical research and projects.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Team Leader-Outbound Call Centre
Mahajan Imaging Pvt. Ltd
08.2021 - 10.2024
Senior Executive, Patient Care Services
Venkateshwar Hospital
06.2018 - 08.2021
Billing Executive
Star Imaging & Path Lab
03.2015 - 06.2018
Education
MBA - Operations Management
Suresh Gyan Vihar University
06.2018 - 08.2021
Bachelor of Arts - undefined
University of Delhi
03.2015 - 06.2018
10+2 - undefined
The National Institute of Open Schooling (NIOS)
06.2019 - 11.2021
High School Diploma - undefined
The National Institute of Open Schooling (NIOS)
06.2015 - 07.2018
Skills
Team Supervision
Operation & Business Development
Client Service
Leading Team Meetings
Analytical Thinking
Personal Information
- Passport Number: U6216997
- Date of Birth: 06/14/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Team Leader
TATA1MG
10.2024 - Current
Team Leader-Outbound Call Centre
Mahajan Imaging Pvt. Ltd
08.2021 - 10.2024
10+2 - undefined
The National Institute of Open Schooling (NIOS)
06.2019 - 11.2021
Senior Executive, Patient Care Services
Venkateshwar Hospital
06.2018 - 08.2021
MBA - Operations Management
Suresh Gyan Vihar University
06.2018 - 08.2021
High School Diploma - undefined
The National Institute of Open Schooling (NIOS)
06.2015 - 07.2018
Billing Executive
Star Imaging & Path Lab
03.2015 - 06.2018
Bachelor of Arts - undefined
University of Delhi
03.2015 - 06.2018
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