Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Aaditya Pushkarna

KARNAL

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2
2
years of professional experience
1
1
Language

Work History

L2 Technical Support & Issue Resolution

Tech Mahindra
10.2023 - 03.2026
  • Working at Tech Mahindra as an L2 Technical Support and Issue Resolution specialist for the last two years.
  • SLA, TAT, and KPI Management
  • Escalation and Complaint Handling
  • Customer Experience – International Process.
  • Quality Assurance and Process Compliance.
  • Time Management and Communication Skills
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Education

B.C.A - Computer Applications

KUK
Karnal, India
01-2016

XII (Senior Secondary) - Commerce with Math's

S.D. Adarsh Public School
Karnal, India
01-2012

X (Secondary) - General

S.D. Adarsh Public School
Karnal, India
01-2010

Skills

    Empathy and patience

    Ticketing system experience

    Customer service

    Ticket management

    Complaint resolution

    Customer service expert

Interests

Hobbies: listening music, Writing, Playing cricket

Timeline

L2 Technical Support & Issue Resolution

Tech Mahindra
10.2023 - 03.2026

B.C.A - Computer Applications

KUK

XII (Senior Secondary) - Commerce with Math's

S.D. Adarsh Public School

X (Secondary) - General

S.D. Adarsh Public School
Aaditya Pushkarna