Tharani Mani
Ooty
Summary
Analytical Product issue resolution Analyst/ Product support specialist conducting market research to create product initiatives positively impacting financial growth. Skilled in customer polling and surveys to meet market demands. Comfortable working with distributing teams balancing lean product practices with fixed timelines.
Overview
2
2
years of professional experience
Work History
Issue Resolution Analyst/Product Support Specialist
Athena Health
Chennai
06.2022 - Current
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
- Tested software applications for bugs and errors before release.
- Analyzed customer feedback to identify trends in product usage and recommend modifications or upgrades.
- Conducted quality assurance testing of new products prior to launch.
- Created features and broken down to user stories for the development team to understand the requirement at times.
- Explained the features to multiple teams before the project kickoff.
Virtual assistant
Brick work India private limited
- Scheduling meetings, booking appointments, preparing expenses report, managing clients MS- outlook calendar and travel booking
- Updating online database, working on excel and PowerPoint presentations
- Creating purchase order and conducting desktop research
- Effectively communicating with clients through email, phone, and chat
- Virtually supporting US clients in their day to day life.
Executive
24/7.ai customer private limited
- 02.2020
- Worked with 24/7 from June 27th 2019 to Feb 2020 as Technical advisor
- Started as expert, handled technical queries through call, chat and emails
- Coordinating with the team to achieve the target
- Troubleshooting technical issues
- Resolving network issue Providing timely and accurate customer solution Flowing up with the clients to ensure the problem is resolved
Senior Process Executive/process Trainer
Cognizant Technology Solutions
Coimbatore
- Coordinating with the team to get the daily tasks done
- As a Internal Process Trainer, learning the concepts of an upcoming projects and training the team on the same
- Creating innovative ideas to reduce manual effort wherever possible (like automating the Audit process, macro for creating EWM
- Involved in Requirement Analysis, Preparing the test scenarios, test cases and other relevant documents, (Identifying and reporting bugs in tool)
- Coordinating with onsite team through mails and through telephonic conversations to meet deliverables.
- Owned Delivery ownership of the Project and deliver it on time with zero production defects.
Education
B. Com (CA) -
Sri Krishna Arts and science college, Coimbatore, Bharathiar University
01.2014
XII -
Vivekam metric higher secondary school, Coimbatore, State Board
01.2011
X -
SRSI matriculation Higher secondary school, Metupalayam, State Board
01.2009
Skills
- Client handling
- Product training
- Manual Testing
- Process training
- Requirement gathering
- Business Analysis
- Product Roadmap building
- Documentation And Reporting
Personal Information
- Father's Name: MANI
- Date of Birth: 10/27/93
- Gender: Female
Languages
English, Tamil, Kannada
Software profile
MS Office, Salesforce, Jira, Azure DevOps
Timeline
Issue Resolution Analyst/Product Support Specialist
Athena Health
06.2022 - Current
Virtual assistant
Brick work India private limited
Executive
24/7.ai customer private limited
- 02.2020
Senior Process Executive/process Trainer
Cognizant Technology Solutions
B. Com (CA) -
Sri Krishna Arts and science college, Coimbatore, Bharathiar University
XII -
Vivekam metric higher secondary school, Coimbatore, State Board
X -
SRSI matriculation Higher secondary school, Metupalayam, State Board
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