Aakanksha Agrawal

Company Introduction Tax2Win is an online platform that simplifies tax filing in India. With a user-friendly interface and expert guidance, Tax2Win aims to make tax compliance easy and hassle-free. From Income tax filing to GST and compliance, Tax2Win works on B2C & B2B2C model.

• Set up CRM Department and handling a team of 100 Member's & 4 Supervisor's with 10 sub Divisions
• Contributing 50% to the company's annual revenue
• Achieved 99.99% customer satisfaction with
• Increased team productivity by 2x by automating processes
• Data Analysis for automation, optimize user journey & create new revenue streams
• Keeping in sync SEO, tech, product, DM, analytics, ops & sales team
• Conducted regular staff meetings to review performance metrics, address challenges, and discuss best practices for improving customer satisfaction.
• Collaborated with marketing department on campaigns targeting existing customers.
• Implemented new technologies such as chatbot software that increased efficiency in responding to customers' inquiries.
• Monitored call center activities using analytics tools such as Salesforce Service Cloud Reports.
• Recruited, hired, trained, managed, coached, evaluated, motivated and disciplined employees within Customer Care department.

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Performed cost analysis for various projects to determine budget requirements.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Responded to customer inquiries via phone, email or chat.
• Resolved customer complaints quickly and efficiently.
• Assisted with placing orders, refunds, exchanges or cancellations.
• Maintained up-to-date knowledge of company products and services.
• Performed outbound calls to follow up on customer inquiries.
• Provided advice to clients on filing income tax returns and other related matters.
• Reviewed documents to ensure accuracy of information submitted on behalf of clients.
• Answered questions from taxpayers and assisted individuals with completing tax forms.