Aakanksha Gupta

Hospitality Industry (Current Project): Leading transition of Loyalty Management Services from mainframe infrastructure to AWS cloud.

• Creating comprehensive blueprint for AWS-based billing and invoicing microservice.
• Crafting future state processes and wireframes for enhanced microservice functionality.

Lottery based Entertainment Industry: Led Change Program Implementation Project for lottery operator

• Conducted over 200 hours of workshops, resulting in creation of more than 80 target state business processes via iGrafx.
• Proposed over 25 process improvement opportunities to boost efficiency.
• Performed detailed assessments to determine change impacts and required training.
  Crafted a strategic intervention plan focused on finance and operations.

Banking and Financial Services Industry: Designed a future state operating model for State Street Alpha implementation for a global investment management firm.

• Led 60+ workshops with 30+ SMEs to scope and visualize operational processes.
• Utilized Software AG ARIS to map over 50 critical process flows aligned with new operating model.
• Managed six capabilities directly impacted by Alpha implementation independently.
• Formulated service packs for an American financial services company, underlining their primary offerings, enabling clear discussions on pricing, responsibilities, and SLAs for client interactions.

Life Sciences Industry:

• Authored and reviewed Research & Development and Commercial sections in Pharmaceuticals, Logical Operating Model (LOM), and Process Taxonomy, contributing to the process engineering body of knowledge.
• Evaluated impact of Cloud and AI technology on 104 Research & Development and Supply Chain Management processes within pharmaceutical industry.
• Led Global Supply Chain Capability Maturity assessment initiative for leading pharmaceutical firm, establishing assessment model, providing training on diagnostic tool, designing client surveys for more than 100 participants, conducting feedback sessions to optimize tool, and developing case for Change Requests.
• Facilitated demonstrations and workshops of pertinent BPM assets for stakeholders to support Business Case preparation for multiple $1M opportunities
• Led team of 11 management consultants for operating model and process hierarchy redesign project.
• Developed a zero-touch Excel worksheet using VBA scripting for process hierarchy onboarding to ARIS.
  Saved 41.66 person-hours monthly through automation of onboarding processes.

Banking and Financial Services Industry:

• Directed testing team to ensure seamless delivery of Overdraft Protection project for comprehensive banking solution, resolving "good fund" error and guaranteeing superior overdraft services for customers.

Banking and Financial Services Industry:

• Formulated and delivered test plans for ACH and self-banking modules of Datasafe Navigator software.
  Achieved low post-delivery defect rates through meticulous planning and execution.