Aakarsh Handa
Faridabad
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
QueueBuster
Noida
02.2024 - Current
- Proficient in managing large customer databases through the use of SQL platform.
- Experienced in utilizing Postman software to make API calls.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Analyzed network traffic using industry-standard tools to diagnose application stability and performance issues.
- Prepared test systems for replication of user issues.
- Liaised with software engineering teams to resolve advanced customer issues.
- Replied to customer queries via email, messaging systems and support ticket platforms.
Artificial Intelligence Intern
IEEE
Remote
06.2022 - 07.2022
- Used statistical software to analyze and process large data sets.
- Designed surveys, opinion polls and assessment tools to collect data.
- Cleaned and manipulated raw data.
- Tested, validated and reformulated models to foster accurate prediction of outcomes.
- Applied feature selection algorithms to predict potential outcomes.
Education
Bachelors in Computer Application -
Amity University
Noida07-2023
Skills
- Machine Learning
- Cloud Computing
- API Development
- Python
- Amazon Web Services
- Firewalls and endpoint security
- Technical Troubleshooting
- Network Security
- Automation tools and scripting
- IP Addressing and Subnetting
- Network debugging
- Databases: Oracle, MongoDB
- RDMS Development and SQL
- Agile/Scrum Methodology
Websites
Timeline
Technical Support Engineer
QueueBuster
02.2024 - Current
Artificial Intelligence Intern
IEEE
06.2022 - 07.2022
Bachelors in Computer Application -
Amity University