Raghav Gaur
Pune
Summary
Results-driven and detail-oriented Technical Support Engineer with 2 years of experience in providing exceptional support for server environments. Adept at troubleshooting, diagnosing, and resolving complex technical issues with a strong focus on ensuring optimal system performance and customer satisfaction. Proven track record in managing support cases, guiding customers through technical challenges, and delivering effective solutions in a timely manner. Skilled in collaborating with cross-functional teams, maintaining detailed documentation, and implementing proactive measures to enhance system reliability. Committed to providing high-quality service and fostering long-term client relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Egain communications private limited
Pune
02.2023 - Current
- Resolved complex technical problems through root cause analysis techniques.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Collaborated with engineering and product teams to identify and rectify recurring technical issues.
Education
Bachelor of technology - Computer science and engineering
SRM institute of science and technology
Ghaziabad, India07.2022
12th STANDARD - Physics, Chemistry, Maths
Guru Tegh Bahadur Public School
Meerut, India04.2018
10th STANDARD - Science, Social studies, English, Hindi
Guru Tegh Bahadur Public School
Meerut, India05.2016
Skills
- Python
- Machine learning
- Jupyter
- DBMS
- MSSQL
- Networking
- HTML
- CSS
- Technical troubleshooting
- Root cause identification
- Customer support
- Postman
- Amazon redshift
- Apache nifi
Certification
- Data Structures Using Python, 06/01/22, 08/01/22
- Python Programming, 02/01/21, 04/01/21
- Apache Spark SQL for Data Analytics, 03/01/21, 05/01/21
- Generative AI masterclass
Hobbies and Interests
- Travelling
- Weightlifting
- Thriller movies
- Cricket
Languages
- English, Full Professional Proficiency
- Hindi, Native or Bilingual Proficiency
Projects
Salary prediction based on Work experience using python libraries:
Technologies used:
- Python 3
- Pandas
- NumPy
- Seaborn
- Scikit-learn
- Matplotlib
- SciPy
- Jupyter
Timeline
Technical Support Engineer
Egain communications private limited
02.2023 - Current
- Data Structures Using Python, 06/01/22, 08/01/22
- Python Programming, 02/01/21, 04/01/21
- Apache Spark SQL for Data Analytics, 03/01/21, 05/01/21
- Generative AI masterclass
Bachelor of technology - Computer science and engineering
SRM institute of science and technology
12th STANDARD - Physics, Chemistry, Maths
Guru Tegh Bahadur Public School
10th STANDARD - Science, Social studies, English, Hindi
Guru Tegh Bahadur Public School
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