Manoj Mahajan
Pune
Summary
Technical support professional with hands-on experience in troubleshooting software and hardware issues. Adept at providing timely solutions, maintaining system performance, and ensuring high user satisfaction. Strong communicator capable of explaining complex technical concepts clearly and professionally.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Cognizant
09.2024 - 12.2025
- Resolved complex issues through root cause analysis and advanced troubleshooting methods.
- Coordinated with global support and engineering teams to deliver high-quality resolutions.
- Participated in technical readiness programs to enhance product and process knowledge.
- Documented product defects and escalated high-impact issues.
- Maintained clear and professional communication while handling multiple priorities.
PHP Web Developer (Intern)
Softanic Solutions Pvt. Ltd
09.2023 - 02.2024
- Worked with HTML, CSS, JavaScript, Bootstrap, PHP, and MySQL.
- Developed and maintained both front-end and back-end modules.
- Improved teamwork, communication, and development workflows under senior guidance.
Education
Bachelor of Science - Computer Science
Moolji Jaitha College
Jalgaon, Maharashtra01.2022
Skills
- PHP
- Java
- HTML
- CSS
- JavaScript
- MySQL
- AWS
- Linux
- Python
- Technical support
- Technical troubleshooting
- Problem-solving
Certification
- AWS Certified Cloud Practitioner — 2025
- PHP & MySQL Certificate Course — 2022–2023
- Python Course (Grade A+)
- Java Course (Grade A+)
- Completed C and C++ Certificates
Languages
English
Upper intermediate (B2)
Marathi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Profiles
- LinkedIn: linkedin.com/in/manoj-mahajan-9a1411269
- GitHub: github.com/ManojM2690
Timeline
Technical Support Engineer
Cognizant
09.2024 - 12.2025
PHP Web Developer (Intern)
Softanic Solutions Pvt. Ltd
09.2023 - 02.2024
Bachelor of Science - Computer Science
Moolji Jaitha College