Aakash Gehlot
Customer Success Manager
Gurgaon
Summary
Result-Driven professional with 6+ years of experience in Customer Success, Project Management, and Program execution in high-growth B2B SaaS Startup. Expertise in fostering strategic partnerships, driving value for Fortune 500 clients, and spearheading revenue growth initiatives. Skilled in data-driven strategies, optimizing customer experiences, and leading cross-functional teams. Now seeking to apply my expertise in customer success, program management, and project management to drive long-term growth and create strategic value for innovative, growth-focused organizations
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Customer Success Manager
MoveInSync Technology Solutions Pvt Ltd
Gurugram
05.2022 - Current
- Achieved 0% churn rate through process Improvement and maintained a Positive NPS across all Managed accounts.
- Delivered 15% YoY revenue growth, contributing INR 0.64 Cr ARR, by strategic contract renewals and upselling through data-driven analysis, generating an additional INR 1.3 Cr ARR.
- Initiated and led process improvement Programs, reducing fault rates, and generating an additional INR 1.3 Cr ARR through upselling.
- Developed and implemented robust customer adoption frameworks by applying analytical skills and enhancing product utilization and ARPU.
- Managed 40+ enterprise accounts, overseeing project execution, resource allocation, and stakeholder alignment.
- Spearheaded 7 End-to-End product implementations, delivering on time with zero errors and achieving 100% client satisfaction.
- Established a new regional office, recruiting and training a high-performing customer success team.
Deputy Branch Head
Aakash Educational Services Limited
Jaipur
07.2021 - 04.2022
- Directed a high-performing team of 35+ personnel, to execute strategic branch-level programs, achieving 200% sales growth in under a year.
- Optimized operational workflows, boosting efficiency, team performance, and overall customer satisfaction.
- Designed and executed structured processes, improving operational workflows, ensuring seamless customer journeys.
- Partnered with leadership to align operational strategies with long-term business growth objectives.
- Proactively resolved escalations, fostering a positive and outcome-oriented customer environment.
Presales Consultant
MoveInSync Technology Solutions Pvt Ltd
Bengaluru
03.2019 - 05.2021
- Secured 3 high-value clients, including 2 Fortune 500 companies, through impactful pre-sales strategies and tailored client engagements.
- Partnered with sales teams to craft winning proposals and RFPs/RFIs, driving new business opportunities and strengthening the sales pipeline.
- Established strong relationships with customers by providing ongoing support and addressing concerns promptly.
Sr. Executive - Account Management
MoveInSync Technology Solutions Pvt Ltd
Bengaluru
11.2015 - 03.2018
- Partnered with development teams to deliver a cost-effective mobile application, reducing client expenses by 90%.
- Strengthened customer relationships across a portfolio of 25+ clients, implementing retention strategies that preserved key accounts and ensured long-term satisfaction.
Education
MBA - Operations Management
Symbiosis Institute of Operations Management
Nashik 06.2019 - 05.2021
B.Tech - Electronics And Communication Engineering
Rajasthan Technical University
Jaipur 05.2011 - 05.2015
Skills
Project Management
Client Retention
Revenue Growth Optimization
CRM software: Jira, Salesforce
Account management
Stakeholder management
Cross-functional coordination
Product Implementation
Methodologies: Agile, Scrum, Waterfall, Lean Six Sigma
Certification
Leading Transformations: Manage Change
Awards & Recognition
- Passion for Customer – MoveInSync (January – 2025)
- Platinum: Certification of Appreciation – Aakash Educational Services (March – 2022)
- Falcon Award – MoveInSync (January – 2018)
Timeline
Customer Success Manager
MoveInSync Technology Solutions Pvt Ltd
05.2022 - Current
Deputy Branch Head
Aakash Educational Services Limited
07.2021 - 04.2022
Lean Six Sigma Black Belt
06-2021
Leading Transformations: Manage Change
03-2021
MBA - Operations Management
Symbiosis Institute of Operations Management
06.2019 - 05.2021
Presales Consultant
MoveInSync Technology Solutions Pvt Ltd
03.2019 - 05.2021
Sr. Executive - Account Management
MoveInSync Technology Solutions Pvt Ltd
11.2015 - 03.2018
B.Tech - Electronics And Communication Engineering
Rajasthan Technical University
05.2011 - 05.2015
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