Obed Viswas
Bengaluru
Summary
Results-oriented Project Manager with around 4 years of experience in the IT sector. Proven track record in leading cross-functional teams, managing project budgets and implementations, and delivering software projects on time and within scope. Successfully improved project delivery times through effective process optimization and stakeholder communication. Proficient in Agile methodologies and project management tools such as Jira and Asana. Committed to driving project success and exceeding client expectations.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Locus
Bengaluru
11.2023 - Current
- Working as Project Manager - Customer success responsible for handling end to end customer on-boarding, Project implementation, training customers
- Responsible for taking the projects go-live and providing hyper-care support to the customers
- Managing a 300K USD portfolio of varied customers from the EMEA region with a 200% growth rate Pro actively working and achieved various Upsell/Cross sell opportunities via Salesforce ensuring the ARR growth quarterly
- Timely presenting the Value Proposition to the customers through MBR/QBR presentations ensuring to continue the platform adoption Responsible for collecting customer feedbacks helping in the Product marketing across various regions
- Timely managing customer escalations and concerns with Product support and engineering teams Acting as a Technical Account Manager for B&C category accounts amending new product features and other required platform implementations
Senior Analyst
Zycus
Bengaluru
08.2021 - 08.2023
- Worked as a Senior Analyst in Project implementation for various US and UK clinets like Danone,Tenneco,Central England with a portfolio of >300K USD$
- Responsible for customer onboarding and drafting IADs for project implementation
- Acted as a bridge between cross functional teams in custom builds and customer requested features and implemented the same
- Used tools like Jira and Asana during project implementations to track task updates, monitor progress of project implentation stages
- Responsible for timely customer communications with project updates and amedning the top up requests in the ongoings
- Supported customers post go-live with Platform adoption and showcased the ROI during hyper care period
Management Trainee
ICICI Prudential
Bengaluru
10.2020 - 05.2021
- Worked as a Management trainee looking after customer Insurance accounts
- Responsible for Upselling new Insurance to the matured policy holders
- Generated around 30K$ revenue in six months from upselling
Education
MBA -
ICFAI Business School
Hyderabad02-2020
Bachelor of Science -
Rayalaseema University
Kurnool03-2018
Skills
- Requirements Gathering
- Work flow planning
- Risk Management
- Project development
- Root Cause Analysis
- Project Planning
- Project Management
- Project tracking
- Contract Management
- Client Relations
Affiliations
- Cooking
- Dancing
- Travelling
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Customer Success Manager
Locus
11.2023 - Current
Senior Analyst
Zycus
08.2021 - 08.2023
Management Trainee
ICICI Prudential
10.2020 - 05.2021
MBA -
ICFAI Business School
Bachelor of Science -
Rayalaseema University
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