Customer Success Manager
Cirrius Technologies Pvt Ltd
08.2024 - Current
- Responsibilities: Customer Onboarding and Training: Guide new customers through onboarding
- Ensuring a smooth and successful implementation of Product
- Conduct Training sessions to educate customers on product features and best practices
- Relationship Management: Develop and maintain strong long-lasting relationships with key stakeholders at customer organizations
- Act as a primary point of contact for customers, promptly addressing their needs and concerns
- Customer Advocacy: Serves as the voice of the customer within Phyzii, advocating for their needs and requirements to internal teams
- Collaborate with sales, product and support teams to ensure customer satisfaction
- Value Realization: Work with customers to define and track key performance indicators (KPIs) demonstrating the value of Phyzii Solutions
- Review customer progress regularly and provide insights and recommendations to maximize their return on investment
- Proactive Support: Monitor customer health and proactively identify potential issues or opportunities for improvement
- Provide timely and effective solutions to enhance the customer experience
- Upsells: Identify opportunities for upselling additional products or services
- Reporting and Documentation: Maintain accurate and up-to-date records of customer interactions, activities, and progress
- Customer Discovery: Conduct in-depth discovery session to understand the client needs, goals and challenges
- Implementation Planning: Develop and execute comprehensive implementation plans including project timelines, resource allocation and deliverables
- Testing: Collaborate with clients to conduct thorough user Acceptance Testing (UAT) and System Integration Testing (SIT) to validate system functionality
- Project Management: Manage multiple implementation projects simultaneously of multiple stakeholders, ensuring timely delivery and adherence to the project plans
- Project Lifecycle: Thorough knowledge and related work experience of the project management process and software development life cycle (SDLC), including Waterfall and Agile methodology.
