Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Volunteer Experience
Languages
Websites
References
Timeline
Generic

Prathyusha Reddy Yanamala

Vijayawada

Summary

Results-driven Salesforce Admin Lead with over 5 years of experience in Salesforce administration and quality assurance. Proven ability to develop and implement comprehensive testing strategies while ensuring optimal system performance and user satisfaction. Thrives in collaborating with stakeholders at all levels to achieve strategic goals. Seeking to leverage expertise in Salesforce Administration and Automation testing to contribute to Sanofi's continued growth and success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Success Agent Analyst

Salesforce.com
Hyderabad
06.2019 - 08.2022
  • Delivered Key Performance Indicators (KPI's) monthly by maintaining 100% productivity and publishing knowledge articles.
  • Provided timely and accurate support to customers using Salesforce products and services.
  • Successfully implemented a new process for managing Salesforce support tickets that has reduced the average response time by 20%.
  • Collaborated with other technical teams to resolve complex issues involving Salesforce products and services.
  • Gained proficiency in Debugging tools - Splunk and Delphi, assisting the R&D team in resolving server-related incidents.
  • Created comprehensive documentation for testing processes, user guides, and system configurations to enhance team knowledge and compliance.
  • Conducted user training sessions to improve adoption of Salesforce functionalities, receiving positive feedback from participants.
  • Collaborated with development teams to troubleshoot and resolve system issues, leading to a 28% reduction in system downtime.
  • Manage community users, ensuring seamless access.

Technical Support Engineer

Salesforce.com
Hyderabad
08.2022
  • Developed and implemented testing strategies for multiple Salesforce projects, resulting in a 30% increase in defect detection during the testing phase.
  • Managed Salesforce system administration tasks, including user management, role assignments, and security settings, ensuring compliance with organizational policies.
  • Customized CRM to align with company's unique requirements, creating custom objects, fields, and workflows.
  • Analyzed and maintained security settings, sharing rules, and ensured secure and efficient access.
  • Implemented relevant validation rules to enhance data accuracy.
  • Managed data quality and integrity, utilizing Salesforce data management tools to ensure accurate reporting and analytics.
  • Streamlined processes, reducing manual efforts by 20%.
  • Implemented automated testing frameworks using Selenium, reducing manual testing time by 30% and increasing accuracy.

Education

Bachelors in Computer Science -

KL University
Vijayawada
05.2019

Board of Intermediate Education - Mathematics, Physics, Chemistry

Sri Gayatri Junior College
Vijayawada
04.2015

SSC -

NRI Indian Springs
Vijayawada
04.2013

Skills

  • Testing Tools: Selenium, Manual Testing
  • Salesforce Expertise: Data Model, Security Concepts, User Management
  • Salesforce Administration: Security Controls, Profile and Role Configuration, Permission Sets
  • Data Management: Data Loader, Data Import Wizard, Data Quality Management, Data Migration
  • Reporting & Analytics: Salesforce Reports and Dashboards, Einstein Analytics
  • Languages: SOQL (Salesforce Object Query Language)
  • Collaboration Tools: Google, Slack, Microsoft Teams
  • Time Management: Ability to prioritize tasks and manage multiple projects simultaneously
  • Attention to Detail: Thoroughness in testing, documentation, and process adherence
  • Analytical Skills: Strong problem-solving abilities, root cause analysis
  • Project Management: Strong organizational skills with the ability to manage multiple projects and deadlines
  • Communication: Excellent verbal and written skills for technical and non-technical stakeholders

Certification

Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant, Salesforce Experience Cloud Consultant, Salesforce Platform App builder, Salesforce Platform Developer 1

Languages

English, Hindi, Telugu

Hobbies and Interests

Playing Games, Watching Cricket, Solving Jigsaw Puzzles, Mentoring/coaching, Volunteering/charity work

Volunteer Experience

K L University, Participated in NSS activities

Languages

Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Websites

References

References available upon request.

Timeline

Technical Support Engineer

Salesforce.com
08.2022

Success Agent Analyst

Salesforce.com
06.2019 - 08.2022

Bachelors in Computer Science -

KL University

Board of Intermediate Education - Mathematics, Physics, Chemistry

Sri Gayatri Junior College

SSC -

NRI Indian Springs

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Prathyusha Reddy Yanamala