Aakash Kapoor
Bangalore
Summary
Strategic Customer success and account management professional with 8+ years of experience driving customer adoption, growing sales, and managing high-impact accounts. Proven track record of building strong client relationships, identifying business growth opportunities, and executing strategies that increase customer satisfaction and retention. Adept at translating customer challenges into solutions, aligning business objectives, and delivering measurable ROI for clients. Expertise in B2B sales, consultative selling, and strategic partnerships with a strong customer-first mindset.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Navan
12.2022 - Current
- Developed and executed strategic customer success plans (CSPs) for high-value accounts, driving the adoption of Navan’s travel and expense solutions.
- Improved client retention rate by 15% through strategic relationship management and personalized service.
- Collaborated with cross-functional teams to address customer challenges, translating business requirements into actionable solutions to drive customer satisfaction and retention.
- Enhanced client relationships by regularly providing strategic advice and industry insights, leading to a 20% increase in account growth and service adoption.
Co-Founder
ASRSBoT Technology Pvt Ltd
04.2022 - 11.2022
- Evaluated market trends to identify emerging opportunities and accordingly align on strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Drove client adoption and business value by aligning solutions to customer goals.
- Provided strategic consultancy, growing client accounts and ensuring sustainable success.
Head of Sales & Training
Frontrow
12.2021 - 03.2022
- Improved customer retention by 15% through personalized post-sales support and client training, focusing on maximizing the return on investment for the platform's services.
- Closely Worked with Marketing Team in building High Performing Campaigns and increasing the AOV by 25%.
- Increased product adoption and usage by creating tailored success plans and delivering ongoing strategic advisory services.
- Implemented Sales processes – Incentives, performance management, CRM logic for improving conversions, and Audits.
Senior Manager- Business Development & Training
BYJU’S
09.2016 - 03.2021
- Contributed revenue of INR 2,00,00,000/month with a team size of 100 + employees.
- Contributed to a 50% increase in customer satisfaction by analyzing client needs, optimizing onboarding processes, and providing ongoing consultative support.
- Trained 80 Managers on the leadership module which resulted in a 50 % increase in effective team management skills
- Collaborated with internal stakeholders to drive alignment between customer goals and BYJU’S offerings, contributing to higher customer retention and satisfaction rates.
Education
POST GRADUATE DIPLOMA - MARKETING MANAGEMENT
IGNOU
BACHELOR OF TECHNOLOGY - CIVIL ENGINEERING
MANIPAL INSTITUTE OF TECHNOLOGY
05.2016
Skills
- Customer Success & Post-Sales Management
- Strategic Account Management
- Customer Relationship Development
- Business Consultancy & Solution Design
- B2B Sales & Growth Strategy
- Stakeholder Management & Advisory
- Product Adoption & Growth Acceleration
- Cross-Functional Collaboration
Certification
- Developing Innovative Ideas for New Companies: The First Step in Entrepreneurship – Coursera Credential ID – MMJDWLCEBL Jul 2014-Mar 2015
- Primavera Project Management – CADD Centre Training Services Pvt Ltd. Credential ID- P150760574 May2015-July 2015
- Global Career Counsellor Field of Edu. Counsellor and Guidance Services, UCLA Extension Oct 2018-Apr 2019
- Music Production – Ableton, Beatworx Studio Dec 2019-Feb 2020
Timeline
Account Manager
Navan
12.2022 - Current
Co-Founder
ASRSBoT Technology Pvt Ltd
04.2022 - 11.2022
Head of Sales & Training
Frontrow
12.2021 - 03.2022
Senior Manager- Business Development & Training
BYJU’S
09.2016 - 03.2021
BACHELOR OF TECHNOLOGY - CIVIL ENGINEERING
MANIPAL INSTITUTE OF TECHNOLOGY
POST GRADUATE DIPLOMA - MARKETING MANAGEMENT
IGNOU
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