Priyanka Chavan
Technical Account Manager,Inside Sales
Summary
Results-driven Technical Account Manager with 3+ years of experience in customer success, technical consulting, and cybersecurity account management. Proven success in driving 35% account growth, improving customer adoption, and delivering pre-sales and post-sales technical support. Skilled in vulnerability management, cloud security, security integrations, stakeholder engagement, and pipeline forecasting. Adept at aligning solutions with customer business objectives, accelerating time-to-value, and driving strategic growth. Passionate about building strong client relationships and maximizing customer satisfaction.
Overview
7
7
years of professional experience
Work History
TECHNICAL ACCOUNT MANAGER, INSIDE SALES
Qualys Security Tech Services
01.2024 - Current
- Extensive experience in Technical Account Management, Customer Success, and Strategic Sales Engagement, leading both pre-sales consulting and post-sales account management to ensure customer satisfaction and revenue growth.
- Expanded APAC and EMEA market presence by 25%, driving new client acquisitions and upsell opportunities, strengthening customer relationships and increasing regional revenue.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Effectively managed multiple complex account portfolios, ensuring timely delivery, solution adoption, and maintaining high customer retention rates through consistent engagement and technical support.
- Delivered accurate sales pipeline forecasting to support data-driven strategic decisions, driving continuous revenue growth and improving forecast accuracy.
- Conducted product demonstrations, workshops, and technical consultations to accelerate product adoption, optimize client environments, and promote deeper integration of Qualys solutions across customer infrastructures.
- Worked cross-functionally with Engineering, Product Management, Marketing, and Customer Support teams to advocate for customer needs, resolve technical roadblocks, and deliver a superior customer experience.
- Assisted account executives with prospect evaluation and qualification.
- Provided training and product support for other members of sales team.
- Strong ability to build trusted advisor relationships, acting as the primary technical point of contact for assigned accounts, ensuring seamless onboarding, proactive support, and long-term account growth.
- Skilled in navigating customer escalations, driving issue resolution, and aligning technical solutions with customer business outcomes
TECHNICAL ACCOUNT REPRESENTATIVE
Qualys Security Tech Services
01.2022 - 01.2024
- Provided accurate, timely, and professional first-level support for inbound chats initiated by prospects on the Qualys website, addressing their requirements effectively.
- Handled high-volume inbound sales leads via calls, web chats, and emails, ensuring prompt and efficient follow-ups.
- Conducted discovery calls, gathered requirements using BANT criteria, reviewed trial activities, and converted leads into opportunities while collaborating closely with regional TAMs.
- Generated a total sales pipeline of USD 2.4M, with closed-won deals totaling USD 392,512.06.
- Technical Demonstrations: Delivered effective online demonstrations of Qualys modules via Zoom and Microsoft Teams, showcasing features, and technical specifications to prospects.
- Took on additional responsibility for managing PCI renewals in the APAC region, achieving an impressive renewal rate of approximately 85%.
NETWORK TECHNICIAN TIER-2
GTT Communications
08.2020 - 01.2022
- Working on a ticket ownership model for efficiently driving complex cases towards resolution within a minimum time frame thereby ensuring the desired MTTR is achieved.
- Handling higher level outages at DS3/OC-3 or OC-12 level and working on high MTTR repair tickets as well as test-turnup circuits.
- Modifying configuration files on provider edge and customer edge network equipment, Juniper core router and switches through command line and GUI functions as per the requirement.
- Remotely testing copper and fiber lines for identifying network issues in coordination with Field/Colocation technicians and expediting resolution of tickets dependent on local exchange carriers by following the appropriate escalation path.
- Work with internal and external partners, carriers, facility operators and our hardware vendors to design and operate the network.
NETWORK ANALYST-TIER 1
GTT Communications
11.2017 - 08.2020
- Providing level 1 operational support to customers around the globe in a 7x24x365 work environment ensuring key objectives of the company are maintained for an excellent client experience.
- Proactively monitoring network infrastructure and responding to internet service-related queries/tickets generated through monitoring software, direct end users and service desks followed by appropriate troubleshooting as required.
- Performing extensive fault diagnosis, testing and isolating network related issues such as no connectivity, intermittent connectivity, packet loss and latency with the help of advanced tools and software.
Education
Bachelor of Engineering - Electronics and Telecommunication
Bharati Vidyapeeth College of Engineering
Skills
- Customer Success Management
- Risk and Compliance Management (PCI-DSS, CIS frameworks)
- Application Security-Qualys TotalAppsec
- Cloud Security
- Vulnerability Management-Qualys VMDR
- Upsell and Cross-sell Strategy
- Sales Pipeline Forecasting and Strategic Account Planning
- Solution Consulting and Product Demonstrations
- Technical Account Management (Pre-sales and Post-sales)
- Customer Success Management
Timeline
TECHNICAL ACCOUNT MANAGER, INSIDE SALES
Qualys Security Tech Services
01.2024 - Current
TECHNICAL ACCOUNT REPRESENTATIVE
Qualys Security Tech Services
01.2022 - 01.2024
NETWORK TECHNICIAN TIER-2
GTT Communications
08.2020 - 01.2022
NETWORK ANALYST-TIER 1
GTT Communications
11.2017 - 08.2020
Bachelor of Engineering - Electronics and Telecommunication
Bharati Vidyapeeth College of Engineering
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