Aakash Lokhande

Professional Experience:

Area Officer -: Krystal Trade Com – Mumbai (3rd Oct 2008 to 15th Nov 2016)

Job Summary:

As an Area Officer in our security guard company, you will be responsible for ensuring the effective implementation of security policies and procedures within your assigned area. This includes managing security personnel, maintaining client relationships, and ensuring the overall safety and security of the designated premises.

- Successfully manage and oversee operations across 65 sites, ensuring the delivery of high-quality security services.

- Lead a team of 375 security guards, providing guidance, training, and support to enhance overall performance.

- Efficiently coordinate resources, including manpower, equipment, and vehicles, for optimal service delivery.

- Implement strategic initiatives resulting in the overall growth and efficiency of the security operations.

- Demonstrate strong leadership in addressing security challenges and emergencies across various sites.

- Achieved an outstanding track record in maintaining client satisfaction, evidenced by an overall site billing of 85 lac.

Site Management:

- Directly responsible for the effective management of 65 diverse sites, each with unique security requirements.

- Oversaw the deployment and scheduling of security personnel across all sites to ensure comprehensive coverage.

- Established and maintained positive client relationships, addressing concerns promptly and ensuring contractual compliance.

Team Leadership:

- Led a team of 375 security guards, fostering a culture of excellence, discipline, and continuous improvement.

- Conducted regular training sessions to enhance the skills and capabilities of security personnel.

- Implemented performance metrics to measure and improve the efficiency and effectiveness of the security teams.

Financial Management:

- Managed site billing operations, ensuring accurate and timely invoicing for all services rendered.

- Played a key role in budget planning and financial decision-making, contributing to the overall financial health of the department.

Supervision and Leadership:

- Supervise and lead a team of security guards within the designated area.

- Provide guidance, training, and support to security personnel to ensure adherence to company standards.

. Client Relationship Management:

- Build and maintain strong relationships with clients in the assigned area.

- Address client inquiries, concerns, and special requests in a timely and professional manner.

. Operational Oversight:

- Oversee day-to-day security operations within the area, ensuring compliance with company policies and contractual agreements.

- Conduct regular site inspections to assess security performance and address any issues.

. Incident Response:

- Coordinate and respond to security incidents or emergencies within the assigned area.

- Conduct investigations and prepare incident reports as necessary.

. Training and Development:

- Facilitate training programs for security personnel on relevant security protocols and procedures.

- Identify areas for improvement and implement corrective actions.

Job Title - Assistant Manager -: Krystal Integrated Services PVT LTD – Mumbai (16th Nov 2016 to 9th Oct 2019)

Job Summary:

As an Assistant Manager in our facility management and security company, you will play a key role in overseeing and coordinating various aspects of facility operations and security services. This position requires a blend of leadership, operational excellence, and client relationship management skills to ensure the smooth and efficient functioning of our services.

- Effectively manage and oversee operations in the Central Zone, comprising [103] number of sites and a total workforce of 1039 security personnel.

- Lead and guide the team in ensuring the delivery of top-notch security services in compliance with company standards.

- Responsible for resource allocation, including manpower, equipment, and logistical support, to optimize operational efficiency.

- Directly contribute to strategic planning and decision-making, leading to the overall growth and success of the Central Zone operations.

- Achieved remarkable results, with a total billing of 2.75 Cr., reflecting the successful management and expansion of services within the zone.

Zone Management:

- Directly responsible for the strategic management of the Central Zone, including overall supervision of site operations.

- Coordinated deployment strategies for security personnel, ensuring comprehensive coverage and adherence to client requirements.

- Maintained positive client relationships, promptly addressing concerns and ensuring contractual compliance.

Team Leadership:

- Provided leadership to a team of 1039 security personnel, fostering a culture of excellence, discipline, and continuous improvement.

- Conducted regular training sessions to enhance the skills and capabilities of security teams.

- Implemented performance metrics to measure and enhance the efficiency and effectiveness of the security workforce.

Financial Management:

- Managed billing operations for the Central Zone, ensuring accurate and timely invoicing for all services rendered.

- Played a pivotal role in budget planning and financial decision-making, contributing to the overall financial health of the Central Zone.

Job Title – Deputy Manager -: Krystal Integrated Services PVT LTD – Mumbai (10th Oct 2019 to 3rd Dec 2022)

Transferred to Pune Branch to Oversee Operations in Rest of Maharashtra

- Successfully managed and led operations in the Pune branch, with additional responsibilities for overseeing operations across the rest of Maharashtra.

- Effectively handled a workforce of 3000 security personnel, providing strategic guidance and leadership to ensure optimal service delivery.

- Played a key role in the growth of the branch, contributing to a substantial increase in total billing to 6 Cr.

Key Achievements:

- Successfully navigated and addressed challenges in the Rest of Maharashtra (ROM), establishing a strong operational presence.

- Initiated and managed operations in various challenging sites, showcasing adaptability and problem-solving skills.

Branch and Zone Management:

- Oversaw the expansion and management of operations in Pune and the rest of Maharashtra.

- Developed and implemented deployment strategies for security personnel, ensuring comprehensive coverage and client satisfaction.

- Maintained positive client relationships, addressing concerns promptly and ensuring contractual compliance.

Team Leadership:

- Provided leadership to a team of 3000 security personnel, fostering a culture of excellence, discipline, and continuous improvement.

- Conducted regular training sessions to enhance the skills and capabilities of security teams.

- Implemented performance metrics to measure and enhance the efficiency and effectiveness of the security workforce.

Financial Management:

- Managed billing operations for the Pune branch and operations in the rest of Maharashtra, ensuring accurate and timely invoicing for all services rendered.

- Contributed significantly to budget planning and financial decision-making, playing a pivotal role in achieving a billing milestone of 6 Cr.

Challenging Site Initiatives:

- Led the initiation and management of challenging sites in the Rest of Maharashtra, overcoming obstacles and ensuring successful site operations.

- Demonstrated resilience and problem-solving skills in handling diverse challenges faced in the ROM.

Operations Manager -Krystal Integrated Services LTD [Mumbai] [4th Dec 2022] - Present

- Lead and manage daily operations, overseeing a team and staff members.

- Implement and optimize operational processes to enhance efficiency and reduce costs.

- Develop and maintain relationships with clients, ensuring high levels of customer satisfaction.

- Streamline facility maintenance procedures, resulting in an improvement in response times.

- Conduct regular performance reviews and training programs to enhance team capabilities.

The role of an Operation Manager in a security guard agency involves overseeing and managing various aspects of security operations to ensure the safety and well-being of clients, employees, and assets. Here is a typical job profile for an Operation Manager in a security guard agency:

Operation Manager

*Pune Branch | December 3, 2022, to December 17, 2023*

- Spearheaded operations at the Pune branch, responsible for overseeing security activities throughout Maharashtra.

- Managed a robust team of 5000+ personnel, including 18 Area Officers, 6 Assistant Managers, and 2 Deputy Managers.

- Instrumental in achieving a total billing of 10 crores during the tenure.

Operation Manager

*Mumbai Region | December 18, 2023, to Present*

- Facilitated a seamless transition to Mumbai, taking charge of security operations across the entire region.

- Currently overseeing operations with a total billing of 10 crores and managing a workforce of 5000+ security professionals.

- Directly supervising 18 Area Officers, 6 Assistant Managers, and 2 Deputy Managers.

Job Title: Operation Manager

Key Responsibilities:

1. Strategic Planning:

- Develop and implement strategic plans for efficient security operations.

- Collaborate with senior management to align security strategies with overall business goals.

2. Team Management:

- Lead, mentor, and manage a diverse team of security personnel.

- Recruit, train, and supervise security staff to ensure a high level of professionalism and competence.

3. Site Management:

- Oversee the deployment of security personnel to various client sites.

- Conduct regular site inspections to ensure adherence to security protocols and standards.

4. Client Relations:

- Build and maintain strong relationships with clients to understand their security needs.

- Address client concerns promptly and ensure high levels of customer satisfaction.

5. Risk Assessment:

- Conduct risk assessments and implement measures to mitigate potential security threats.

- Stay updated on industry trends and emerging security technologies.

6. Emergency Response:

- Develop and implement emergency response plans and procedures.

- Coordinate with law enforcement agencies during emergencies.

7. Budget Management:

- Prepare and manage the security budget, ensuring cost-effective operations.

- Monitor expenses, identify cost-saving opportunities, and optimize resource allocation.

8. Quality Control:

- Ensure compliance with industry regulations, company policies, and legal requirements.

- Conduct regular audits to maintain high-quality security services.

9. Technology Integration:

- Evaluate and implement security technologies to enhance operational efficiency.

- Stay abreast of technological advancements in the security industry.

10. Reporting:

- Generate and present regular reports on key performance indicators, incidents, and operational efficiency.

- Communicate effectively with senior management regarding the status of security operations.