Dudhnath Gupta

• Handling Appointment delivery’s with 100% service level
• Planning routes and load scheduling for multi-drop deliveries.
• Plan and monitor inbound and outbound deliveries
• Supervise logistics, warehouse, Transportation, and customer services
• Respond to any issue and complaints
• Responsible for branch delivery service level, returned undelivered, outstanding and other receivables
• Work with other departments to incorporate logistics with procedures and operations
• Ensuring implementation of all policies and procedures
• Update and evaluate metrics to assess performance and implement enhancements
• Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.
• Communicating effectively with clients and responding to their requirements.
• Booking sub-contractors and ensuring they deliver within agreed terms
• Manage staff training issue
• Motivate other members of the team
• Taking care of all admin issues of hub
• Key Deliverables:

• Conducted exhaustive operations trainings:
• Name of the training: Operations Executive (OE), Unnati, Safedrop, Barcoding, Certified Loading Expert (CLE), Horn Ok Please (HOP), Cargo handlers Associate (CHA), Rakshak (SCS Dept.)
• Target Audience: Operations Executive, Delivery Partners, Delivery partners, Operations Executives, Operations Assistant, Drivers, Labourers, warehouse staffs
• Involved in the phase wise planning of the CLE Training modules to be revamped into a new structure.
• Coordination and follow ups for external trainings outside Safexpress Group.
• Content Development work in alignment to the real time training needs captured from the operations desks at respective locations.
• Key Deliverables:

• Accountable for planning, directing and controlling the organization's activities to ensure that all scheduled corporate targets and standards are achieved within allocated budget
• Develop vendors and negotiate with them to provide the best quality on most competitive prices
• Establish plans to optimize resource utilization for both primary and secondary operations without affecting the on time deliveries
• Drive the efforts for redressal of customer complaints / queries and enforcing company policies guidelines
• Overall responsible for POD collection and updating in system and maintaining record of To-pay, DOD and DACC
• Monitor delivery of goods and generate report for undelivered goods and clear disputed goods
• Review existing processes for operations management and improve SOPs and DSL for all services being delivered, monitor SLAs and service contract with clients
• Provide leadership to team and integrate their efforts to maximize operational productivity
• Hold the responsibility to handle formalities related to customs activities
• Organize various training sessions for the team to enhance their performance
• Develop internal controls plans and quality audit checks for various operational areas and recommended cost control measures for improvement
• Contribute significantly in establishing and implementing short and long-range organization goals, objectives, policies and operating procedures
• Recommend and implement measures to improve employee motivation, equipment performance, work methods and customer services
• Key Deliverables:

• Streamlined operational processes by identifying inefficiencies and implementing best practices.
• Oversaw supply chain management, ensuring timely delivery of products and services to customers.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.

▪ Accountable for planning, directing and controlling the organization's activities to ensure that all scheduled corporate targets and standards are achieved within allocated budget

▪ Develop vendors and negotiate with them to provide the best quality on most competitive prices

▪ Establish plans to optimize resource utilization for both primary and secondary operations without affecting the on time deliveries

▪ Drive the efforts for redressal of customer complaints / queries and enforcing company policies guidelines

▪ Overall responsible for POD collection and updating in system and maintaining record of To-pay, DOD and DACC

▪ Monitor delivery of goods and generate report for undelivered goods and clear disputed goods

▪ Review existing processes for operations management and improve SOPs and DSL for all services being delivered, monitor SLAs and service contract with clients

▪ Provide leadership to team and integrate their efforts to maximize operational productivity

▪ Hold the responsibility to handle formalities related to customs activities

▪ Organize various training sessions for the team to enhance their performance

▪ Develop internal controls plans and quality audit checks for various operational areas and recommended cost control measures for improvement

▪ Contribute significantly in establishing and implementing short and long-range organization goals, objectives, policies and operating procedures

▪ Recommend and implement measures to improve employee motivation, equipment performance, work methods and customer services

• Shouldered the responsibility of handling bookings and delivery operations of Jammu branch
• Achieved considerable improvement in customer services by efficiently planning the route of the dispatched material to the connecting hubs
• Served in the capacity of Branch Head for handling sales and marketing teams
• Coordination and responded to complex customer requests / queries, resulting in increase sales and customer satisfaction
• Gained invaluable experience of optimum utilization of the variant potential of manpower in command in unforeseen situations with limited resources
• Actively involved in team counseling, appraising and reviewing performance; ensuring optimum performance
• Designed and developed strategies to ensure efficient space utilization, route planning, reduction in vehicle operating cost and decrease in transit time
• Systematized high quality service standards and ensured strict adherence to quality systems/procedures in conformance to principal’s set of directions
• Key Deliverables: