AAKASH NAIDU
Vadodara
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Service Manager
VOLTAS Beko
Vadodara
09.2023 - Current
- New Product Development
- Monitored inventory levels of parts and supplies needed for service repairs.
- Created detailed reports on monthly service activities, including labor costs and customer feedback scores.
- Reviewed warranty claims for accuracy and completeness prior to submission to the manufacturer.
- Maintained accurate records of all service transactions using appropriate software applications.
- Established standards for technician safety practices, ensuring compliance with local regulations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Area Service Manager
Panasonic India
Ahmedabad
05.2022 - 08.2023
- Training of Room AC Product and Refrigerator Product
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Updated internal databases with information about service orders completed each day.
- Managed daily operations and maintenance of the service department, ensuring all processes were completed in a timely manner.
- Investigated potential problems reported by customers related to product malfunction or defects.
- Analyzed field data collected from periodic inspections of equipment used by customers.
- Negotiated contracts with suppliers to obtain competitive pricing on parts and services.
- Established standards for technician safety practices, ensuring compliance with local regulations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Area Service Manager
Blue Star Limited
Ahmedabad
02.2021 - 05.2022
- Technical & Training Team
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Advised management on current trends in equipment servicing techniques.
- Monitored inventory levels of parts and supplies needed for service repairs.
- Ensured proper documentation was maintained for all service calls performed by technicians.
Area Service Manager
Bosch and Siemens House Hold appliances
Rajkot
01.2020 - 02.2021
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Advised management on current trends in equipment servicing techniques.
- Monitored inventory levels of parts and supplies needed for service repairs.
- Recruited, trained, coached and mentored new technicians to ensure they had the necessary skills to meet job requirements.
- Created detailed reports on monthly service activities, including labor costs and customer feedback scores.
- Ensured proper documentation was maintained for all service calls performed by technicians.
Customer Service Specialist
BLUE STAR LIMITED
Chennai , Bangalore , Hyderabad , Kerala
07.2016 - 01.2020
- RAD & RPD for Baroda Branch
- Developed scripts and automation tools to reduce manual intervention and improve service delivery efficiency.
- Participated in design reviews and offered best practices suggestions for improving system reliability and scalability.
- Monitored system performance using various monitoring tools to ensure optimal service levels.
- Coordinated with internal teams such as Network Operations Center staff for resolving interdependent issues.
- Created detailed reports outlining current system status, utilization statistics and recommendations for improvement.
- Documented operational procedures for new systems deployments as well as existing ones.
- Provided technical support for customers in troubleshooting hardware and software issues.
Education
BBA - Business Administration
Suresh Gayan Vihar University
Rajasthan03-2024
High School Diploma -
Aditi Vidhyalaya
Vadodara07-2016
High School Diploma -
Gujarat Technological University
Vadodara07-2016
Skills
- Good in evaluating, Optimizing & Improving Technical Issues in field (KAIZEN)
- Technical knowledge of HVAC systems
- Good communication skills
- Flexibility and Adaptability towards different environment
- Quick in making decisions and a quick learner
- Worked as a trainer
- Operational Efficiency
- Service Delivery
- Staff Development
- Workforce Planning
- Performance Improvement
- Safety Processes
- Customer Service
- Problem-Solving Aptitude
- Idea Development and Brainstorming
- Positive Attitude
- Customer Relationship Management
Languages
English, Hindi, Gujarati, Tamil, Marathi, Kannada, Telugu
Personal Information
- Father's Name: Mr. Shekhar Naidu
- Mother's Name: Mrs. Meera Naidu
- Date of Birth: 04/10/1997
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Industrial Visits
- ISRO (Indian Space Research Organization, Ahmadabad)
- BISAG (Bhaskaracharya Institute for Space Applications and Geo-informatics)
- MATRIX (GIDC, Waghodia)
- BLUE STAR AHMEDABAD Deep Freezer Factory
- BLUE STAR HP1 & HP2 Himachal Pradesh Factory
- BLUE STAR WADA Chiller Factory
- BLUE STAR DADRA Cold Room Factory
Hobbies and Interests
Visiting New Place, Listening Music, Trying different cuisines, Gyming, Acting
Accomplishments
- Given Training to 1500Approx Manpower.
Certification
- I have 6 Kaizen Certificate.
- Worked as Entrepreneur development Coordinator in Institute.
Affiliations
- Good in solving technical problems.
Timeline
Area Service Manager
VOLTAS Beko
09.2023 - Current
Area Service Manager
Panasonic India
05.2022 - 08.2023
Area Service Manager
Blue Star Limited
02.2021 - 05.2022
Area Service Manager
Bosch and Siemens House Hold appliances
01.2020 - 02.2021
Customer Service Specialist
BLUE STAR LIMITED
07.2016 - 01.2020
BBA - Business Administration
Suresh Gayan Vihar University
High School Diploma -
Aditi Vidhyalaya
High School Diploma -
Gujarat Technological University
- I have 6 Kaizen Certificate.
- Worked as Entrepreneur development Coordinator in Institute.
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