Hi, I’m
John Ashwin GT
Associate Manager - SD MGMT
Chennai,TN
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Worked with versatile clients at different locations and accomplished results that are driven to achieve more business.
Overview
2
years of professional experience
Work History
Sutherland Global servicesChennai
Operations Associate Manager
10.2022 - Current
Job overview
- Delivered technical assistance to customers, overseeing team associates responsible for issue resolution.
- Ensured consistent delivery of high-quality services through ongoing monitoring of staff adherence to policies and procedures.
- Conducted regular performance reviews for team members, providing constructive feedback, and guidance.
- Analyzed customer feedback data to identify trends and areas for improvement.
- Evaluated team performance regularly, identifying opportunities for coaching, or additional training.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Team player with QAs, Training team, excellet interpersonal abilities with clients.
Education
Sree Sasthe Institute of Engineering And TechChembarambakkam
Bachelor of Engineering from Mechanical Engineering
07.2013 - 03.2017
University Overview
GPA: 6.50 CGPA
Skills
- Metric tracking
- Training and mentoring
- Staffing coordination
- Handling escalations
- Technical support
- Decision-making
Accomplishments
- Attended Sutherland's Hire only the best ( HOTB ) and hired more than 150+ successful consultants in the year FY2024.
- Hired B2 consultants for new project dealt with international customers.
- Played Acting Account Manager ( AM ) for 6 months handling Australian business with 60+ HC.
- Attended WBR ( Weekly business review ) MBR , QBR with clients representing Australia Line of business.
- Worked on several CIF project ( Constant improvement framework ) identifying the key areas where intervention is needed & ensuring the team meets the Goals prescribed.
Additionalinformation
English, Tamil, Software Sector, Quick Learner, Logical Thinking, Leadership Qualities, Adapt New Environment, Socializing
Coursework
- CCNA
- Manual testing
- JAVA
Timeline
Operations Associate Manager
Sutherland Global services
10.2022 - Current
Sree Sasthe Institute of Engineering And Tech
Bachelor of Engineering from Mechanical Engineering
07.2013 - 03.2017
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