Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Timeline
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Aakash Raman

Aakash Raman

Application support engineer
Chennai

Summary

I have 2.5 years of experience as a production support analyst with strong technical skills in UNIX and Oracle SQL 19C. Some of my key skills and experiences include: - Supporting java-based web applications - Working according to ITIL procedures - Crafting SQL queries to generate reports - Reporting defects using Jira and Mantis - Proficiency in UNIX command-line - Testing data in the database using SQL scripts - Coordinating with various teams for issue resolution - Performing DR test and deployment activities - Handling L1 and L2 ticket levels within SLA - Raising SCR tickets for data fixes with UAT testing.

Overview

2
2
years of professional experience
2023
2023
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Production Support Analyst

1cloudhub
09.2024 - Current
  • Provided daily support with escalated ticket resolution and liaised with business and technical leads.
  • Identified root causes of recurring problems to implement effective solutions.
  • Analyzed applications and recommended necessary upgrades and patches.
  • Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
  • Managing the infrastructure of every clients in Cloud
  • Monitoring the servers and escalating
  • Coordinated with development teams to ensure timely resolution of incidents.
  • Handled root cause analysis, implementing corrective actions when necessary.

Production Support Analyst

Cognizant Technology Solutions
10.2022 - 08.2024
  • Proactively monitoring EOD and SOD jobs using Autosys and promptly resolving log file issues
  • Provided technical support to production systems, including troubleshooting and resolving issues
  • Performing rigorous daily system health checks, generating business-ready reports, and ensuring timely dissemination
  • Executing meticulous test scripts against Teradata source and rigorously validating rules per mapping documentation
  • Strategically prioritizing tickets based on impact and urgency (SEV1, SEV2, SEV3, SEV4)
  • Taking charge in bridge calls, orchestrating team coordination for issue resolution, and expertly managing SOP documents for various severity levels
  • Harnessing Atlassian JIRA for efficient ticket tracking and dynamic report generation
  • Seamlessly accessing Linux servers from Windows using PuTTY and executing precise SSH commands
  • Leveraging SQL scripts for comprehensive report generation and swift query resolution
  • Analyzed system performance metrics and identified areas of improvement
  • Expertly utilizing Dynatrace and CloudWatch tools for robust server and application monitoring
  • Documented root cause analysis findings after investigating incidents that occurred in a live environment
  • Commandingly employing Linux commands for thorough server process examination and precise log file analysis
  • Actively participating in COB activities and assertively managing deployment tasks
  • Monitored server logs for anomalies and errors

Education

Bachelor Of Engineering - Computer Science Engineering

Jeppiaar Engineering College

Skills

SQL

Linux

Bash Scripting

Autosys

Dynatrace

Splunk

Service Now

Jira

AWS

Cloud watch

S3

Incident Management

Problem Management

Change Management

Effective Communication

Training and mentoring

Certification

SQL

Professional Development

  • SQL
  • Linux
  • Participated in the IoT workshop
  • Self-development workshop

Timeline

Production Support Analyst

1cloudhub
09.2024 - Current

Production Support Analyst

Cognizant Technology Solutions
10.2022 - 08.2024

Bachelor Of Engineering - Computer Science Engineering

Jeppiaar Engineering College

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Aakash RamanApplication support engineer